HR Administration Specialist
Global Lending Services LLC
Supervisor, HR Shared Services
Navy Federal Credit Union
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida, Virginia
Visit company websiteSalary
💰 $78,400 - $123,200 per year
Job Level
Mid-LevelSenior
About the role
- Supervise the operations of the HR SSC Tier 1 team to efficiently achieve short term goals and objectives; responsibilities include delivery of a wide variety of HR services to prospective, current, and former employees across the enterprise.
- Monitor communication channels to ensure service quality and effectiveness
- Establish a positive work environment, open communication, and accountability; resolve technical or resource issues
- Serve as a point of contact to respond to escalated inquiries from staff and management
- Analyze work quality, work methods, processes, procedures, production standards, and metrics
- Collect and maintain data for analysis and reports; identify trends and make recommendations
- Identify operational areas of improvement, initiate new approaches, make recommendations to management, and implement solutions to improve efficiency of operations, standards and results
- Build partnerships and promote cross functional collaboration with other business units to analyze and improve procedures and resolve problems
- Complete state and federal agency reporting requirements at appropriate intervals
- Ensure compliance with all federal, state, local laws and regulations, and Navy Federal policies and procedures
- Perform supervisory/managerial responsibilities including ensuring adequate/skilled staffing; selecting employees; establishing performance goals and priorities; preparing, conducting, and reviewing performance appraisals; developing, mentoring and counseling staff
- Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) and ensure section/branch goals and objectives align with division/department strategy
- Ensure efficiency of operations
- Perform other duties as assigned
Requirements
- Experience with customer service operations to include understanding of effective customer service philosophy
- Effective ability to analyze statistical data and organizational needs to recommend action or change in procedures
- Experience operating in a lead or supervisory role, preferably for an HR function
- Experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Working knowledge of expense tracking, budget preparation and administration
- Advanced skill maintaining accuracy with attention to detail and meeting deadlines
- Effective skill interacting with staff, management, vendors, and members diplomatically and tactfully
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced interpersonal, verbal, and written communication skills, including public speaking
- Effective word processing and spreadsheet software skills
- Solid organizational, planning and time management skills
- Bachelor’s degree in Human Resources Management, Business or related field, or the equivalent combination of experience, education, and training
- Desired: Working knowledge of banking/financial industry trends, products, and services
- Desired: Advanced knowledge of Navy Federal Human Resources policies, procedures, and programs
- Hours: Monday - Friday, 8:30AM - 5:00PM EST
- Locations: Vienna, VA; Pensacola, FL; Winchester, VA
