Staff Assistant III, Contact Center Operations
Navy Federal Credit Union
full-time
Posted on:
Location Type: Office
Location: Vienna • Virginia • United States
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Salary
💰 $31 - $39 per hour
Job Level
About the role
- Assist the department leadership team in analyzing and evaluating the activities of the department/division
- Coordinate actions that cross division lines
- Provide administrative support
- Lead complex/difficult and moderately varied tasks of considerable latitude and impact
- Collect, prepare and maintain data for analysis, reports and reference
- Coordinate and prepare agendas for meetings, events and presentations
- Coordinate travel arrangements, prepare authorizations and review expense reports
- Monitor, field and direct phone calls; document as required
- Order supplies/services and reconcile invoices
- Partner with leadership to coordinate, execute and maintain programs and initiatives
- Prepare and submit budget requirements for Annual Financial Plan (AFP)
- Proofread and edit content for standardization to ensure clarity and accuracy
- Remain abreast of corporate business plans and marketing efforts
- Represent the department/division/branch in disaster recovery plans
- Research and evaluate operational issues, inquiries and/or complaints
- Review internal studies and surveys to provide summaries to leadership
- Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
- Plan, develop, implement and maintain new and existing programs, campaigns and special offers
- Recommend and implement technical/electronic enhancements to improve administrative operations
- Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
- Perform other duties as assigned
Requirements
- Ability to maintain confidentiality and demonstrate integrity
- Ability to work independently and in a team environment
- Experience in independently managing or administering a function or project
- Extensive experience in performing clerical or administrative duties/responsibilities
- Advanced knowledge of expense tracking, budget preparation and administration
- Advanced database and presentation software skills
- Advanced organizational, planning and time management skills
- Advanced research, analytical, and problem solving skills
- Advanced skill communicating with all levels within an organization
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
- Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
- Advanced verbal and written communication skills
- Advanced word processing and spreadsheet software skills
- Expert administrative support skills, methods and procedures
- Working knowledge of Navy Federal products, services, programs, policies and procedures
- Associate's Degree in Business Administration or in a related field
Benefits
- Competitive pay
- Generous benefits and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
expense trackingbudget preparationadministrationdatabase skillspresentation software skillsword processing skillsspreadsheet skillsanalytical skillsproblem solving skillsadministrative support methods
Soft Skills
confidentialityintegrityindependent workteam collaborationorganizational skillsplanning skillstime managementcommunication skillsinitiativejudgment
Certifications
Associate's Degree in Business Administration