Staff Assistant III, Contact Center Operations
Navy Federal Credit Union
full-time
Posted on:
Location Type: Office
Location: Vienna • Virginia • United States
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Salary
💰 $31 - $39 per hour
Job Level
About the role
- Assist the department leadership team in analyzing and evaluating the activities of the department/division
- Coordinate actions that cross division lines
- Provide administrative support
- Lead complex/difficult and moderately varied tasks of considerable latitude and impact
- Collect, prepare and maintain data for analysis, reports and reference
- Coordinate and prepare agendas for meetings, events and presentations
- Coordinate travel arrangements, prepare authorizations and review expense reports
- Monitor, field and direct phone calls; document as required
- Order supplies/services and reconcile invoices
- Partner with leadership to coordinate, execute and maintain programs and initiatives
- Prepare and submit budget requirements for Annual Financial Plan (AFP)
- Proofread and edit content for standardization to ensure clarity and accuracy
- Remain abreast of corporate business plans and marketing efforts
- Represent the department/division/branch in disaster recovery plans
- Research and evaluate operational issues, inquiries and/or complaints
- Review internal studies and surveys to provide summaries to leadership
- Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
- Plan, develop, implement and maintain new and existing programs, campaigns and special offers
- Recommend and implement technical/electronic enhancements to improve administrative operations
- Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
- Perform other duties as assigned
Requirements
- Ability to maintain confidentiality and demonstrate integrity
- Ability to work independently and in a team environment
- Experience in independently managing or administering a function or project
- Extensive experience in performing clerical or administrative duties/responsibilities
- Advanced knowledge of expense tracking, budget preparation and administration
- Advanced database and presentation software skills
- Advanced organizational, planning and time management skills
- Advanced research, analytical, and problem solving skills
- Advanced skill communicating with all levels within an organization
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
- Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
- Advanced verbal and written communication skills
- Advanced word processing and spreadsheet software skills
- Expert administrative support skills, methods and procedures
- Working knowledge of Navy Federal products, services, programs, policies and procedures
- Associate's Degree in Business Administration or in a related field
Benefits
- Competitive pay
- Generous benefits and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
expense trackingbudget preparationadministrationdatabase skillspresentation software skillsword processing skillsspreadsheet skillsanalytical skillsproblem solving skillsadministrative support methods
Soft skills
confidentialityintegrityindependent workteam collaborationorganizational skillsplanning skillstime managementcommunication skillsinitiativejudgment
Certifications
Associate's Degree in Business Administration