ETS Analyst, V-ID and Access Management
Navy Federal Credit Union
Incident Communications Manager, Communications Specialist
Navy Federal Credit Union
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteSalary
💰 $96,900 - $141,600 per year
Job Level
Mid-LevelSenior
About the role
- To serve as the liaison between stakeholders within the business and ETS for all communications during critical service disruptions.
- Coordinate and synchronize enterprise communications during critical system incidents and disruptions, ensuring stakeholders receive timely, clear, consistent information during these events.
Requirements
- Working knowledge of IT infrastructure components (e.g., mainframe, networks) preferably in large or financial institution settings
- Experience in corporate/business communications, preferably in large or financial institution settings
- Working knowledge of current communication strategies ,tools, systems, methodologies and best practices related to critical incident management
- Advanced skill creating and implementing communication plans and strategies
- Extensive experience in writing, editing and proofreading documents.
- Able to manage diverse tasks independently and within a team setting.
- Effective skill to effectively communicate complex technical and non-technical issues and information clearly and concisely to all levels of management and staff
- Exposure to product and project management methodologies and best practices
- Proficient in cross-functional collaboration and fostering partnerships across various departments.
- Advanced research, analytical, and problem solving skills
- Advanced organizational, planning and time management skills
- Ability to control incident conference bridges with a variety of business stakeholders and senior leaders
- Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
- Advanced skill performing well in a stressful environment while managing competing priorities
- Advanced interpersonal, verbal and written communication skills
- Advanced database, word processing and presentation software skills
- Bachelor’s degree in Communications, Public Relations, or related field, or an equivalent combination of education, training and experience
