Quality Control Analyst II – Appraisal Underwriting Audit
Navy Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Pensacola • Florida • United States
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Salary
💰 $33 - $52 per hour
About the role
- To review, analyze, and report on Navy Federal's quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities.
- Conduct quality control reviews of documentation, processes and/or system to ensure compliance federal and state regulatory requirements, industry standards, and Navy Federal operating procedures.
- Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements.
- Maintain and update quality control procedural manuals, job aides, and tools.
- Level II: Moderately complex/varied review and analysis with moderately complex scope and impact.
- Mentor/train level I’s and participate in projects.
- Primary focus is recurring quality control audits as well as adhoc reviews and internal audit preparation.
Requirements
- Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience
- Agile and flexible to changes whether driven by industry, company, or department initiatives/mandates
- Effective comprehension and application of knowledge and experience of the industry
- Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
- Effective customer service focus and relationship management skills
- Advanced skill using innovative thinking to solve problems and facilitate the decision-making process
- Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Proficient in the skills and application of various analytical techniques to solve operational issues and support strategic initiatives
- Effective skill in gathering, analyzing and synthesizing data for presentation and reports
- Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization
- Experience managing multiple priorities independently and/or in a team environment to achieve goals
- Advanced skill maintaining accuracy with attention to detail and meeting deadlines
- Advanced word processing, presentation software and spreadsheet skills
- Advanced research, analytical, and problem-solving skills
- Knowledge of operational and regulatory risk controls, concepts, and practices
- Advanced knowledge of Navy Federal’s functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives
- **Desired Qualification(s)**
- Appraisal, Conventional and/or SAR experience
- Condo Underwriting experience
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality controlanalytical techniquesproblem-solvingdata analysisreportingdocumentation reviewregulatory complianceoperational efficiencyrisk managementaudit preparation
Soft skills
customer servicerelationship managementorganizational skillsplanningtime managementinnovative thinkingcommunicationmentoringteam collaborationattention to detail