Training Instructor II – Branch Operations
Navy Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Sandy Springs • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $34 per hour
Job Level
Mid-LevelSenior
About the role
- To implement and facilitate training programs for assigned areas of company.
- Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules.
- Conduct training sessions, monitor effectiveness and recommend program modifications.
- Investigate operational processes and procedures to determine feasible and effective training solutions.
- Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures.
- Identify and assess organizational issues and training/development needs.
- Present findings and recommendations to management.
- May be required to travel and work evenings and/or weekends.
- Provide support to branch to meet the business need.
- Work under minimal supervision; may lead projects.
Requirements
- Ability to adapt to fluctuating work-flow
- Ability to compile, organize and present information clearly and concisely
- Experience in classroom instruction and/or facilitation for individuals or groups
- Experience in working and participating in cross-functional, multi-dimensional teams and projects
- Advanced organizational, planning and time management skills
- Advanced skill capturing and translating processes and requirements into easily understood terms
- Advanced skill speaking and/or presenting in front of groups in a professional setting
- Advanced skill to successfully influence, lead and/or guide others towards goals
- Advanced verbal and written communication skills
- Effective database and presentation software skills
- Effective research, analytical, and problem solving skills
- Effective skill collaborating with various external and internal technical and/or functional contacts
- Effective skill communicating with all levels within an organization
- Effective skill in assessing organizational training needs and researching topics for course development
- Effective skill interacting tactfully and effectively in difficult situations
- Effective word processing and spreadsheet software skills
- Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience
- Desired Qualifications: Experience in multi-media training
- Working knowledge of Navy Federal products, services, programs, policies and procedures
- Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
- Working knowledge of banking/financial industry standards and practices
- Valid Passport
- Valid Drivers License
Benefits
- Highly competitive pay
- Generous benefits and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
classroom instructionfacilitationtraining program developmentprocess assessmentpresentation skillsanalytical skillsproblem solvingmulti-media trainingorganizational training needs assessmentdatabase skills
Soft skills
adaptabilitycommunication skillsorganizational skillsplanning skillstime managementinfluencing skillscollaborationtactful interactionleadershippresentation
Certifications
Bachelor's Degree in FinanceBachelor's Degree in BusinessBachelor's Degree in CommunicationBachelor's Degree in Behavioral SciencesBachelor's Degree in Training DevelopmentValid PassportValid Drivers License