Experience Analyst, Product Owner
Navy Federal Credit Union
Azure
Senior Experience Analyst, Real Estate Lending
Navy Federal Credit Union
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida, Virginia
Visit company websiteSalary
💰 $96,900 - $141,600 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Conducts complex analysis and synthesizes internal and external insights and marketplace trends; focus on creating value for members
- Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products
- Perform complex and advanced market analysis across the financial landscape including emerging trends in member needs to identify challenges and opportunities
- Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision
- Proactively sizes business opportunities and potential improvements
- Engages in product team decision making, being able to push back and propose initiatives based in data
- Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
- Package strategic and analytical insights into clear, concise and "executive-ready" presentations
- Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
- Know the key metrics to be measured and how to measure them
- Produce data-driven analysis to substantiate hypotheses
- Conduct competitive reviews and benchmarking
- Assist management with integrating usability studies, user research, and market analysis to into product requirements
- Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization
- As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
Requirements
- Advanced knowledge of analytics, user experience design and business impact
- Business acumen with demonstrated ability to leverage expertise with credibility and impact
- Significant experience in analyzing user experience and cost, to size impact and opportunities
- Strong multi-tasking and the ability to meet deadlines
- Working knowledge of agile methodologies/principles (Scrum, XP, Lean etc.)
- Experience working in an agile environment
- Ability to develop and maintain strong relationships across the organization
- Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
- Expert analytical and research skills along with experience working with data in a highly analytic environment
- Advanced skill delivering effective presentations to groups of various sizes
- Strong communication and collaborative skills
- Maintain skills up to date with industry standards
- Desired: Background in technology or entrepreneurship
- Desired: Advanced knowledge of credit union operations/processes and procedures
- Desired: Bachelor's Degree in Information Technology, Strategy or other related field
- Skills: AI OCR; MSP® Mortgage Servicing System; Microsoft Excel; Microsoft Visio; SQL
