Navy Federal Credit Union

Assistant Manager, Projects Systems & Analysis – Technology Solutions

Navy Federal Credit Union

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida, Virginia

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Salary

💰 $111,600 - $163,100 per year

Job Level

Mid-LevelSenior

Tech Stack

AzureCloudRuby on RailsSDLCServiceNow

About the role

  • Plan, direct, and manage all business activities of the Business Analysts related to the Systems Development Life Cycle (SDLC)
  • Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
  • Oversee system analyses, feasibility studies, and implementation studies of applications and systems
  • Determine project direction in conjunction with business partners
  • Liaise with key Navy Federal staff, senior management, and vendors/system providers regarding enhancements, program changes, and technology
  • Review and approve staff work on business requirements, flow charts, software application documentation, and user interviews
  • Ensure accuracy, completeness, and clarity of requirements documents effectively convey business processes and needs
  • Ensure new designs, changes, or enhancements to systems meet user requirement needs and ensures adherence to industry and department standards
  • Manage the business relationships, demand/resource planning, and prioritization of efforts
  • Mentor staff in the development of user requirements, design specifications, and quality assurance practices for automated systems and mainframe applications
  • Manage the design, analysis, development, testing, implementation, and maintenance of new or enhanced automated systems that affect member services and operational functions of the Department
  • Review quality assurance techniques and the progress of projects to ensure that goals and objectives have been met; coordinate with ISD as appropriate
  • Ensure that core operating systems and supporting systems interface properly and comply with Federal and state laws, IRS tax regulations, and Navy Federal policies and procedures
  • Research and evaluate the effectiveness of industry practices, products, technologies, and vendor offerings
  • Communicate findings to customers and senior management seeking support, awareness and understanding of the recommended enhancements to business solutions and organizational capabilities
  • Advise on, recommend, and propose new project course, equipment modifications, configuration, systems architecture, systems integration, program additions, outages, changes, and process improvements
  • Perform other duties as assigned

Requirements

  • Significant experience in performing investigative, technical, or associated systems analysis and development work
  • Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies
  • Significant experience in researching, compiling, and documenting data, business processes, and workflow
  • Experience in applications and system performance testing
  • Significant experience in supervising and leading employees
  • Advanced skill in the analysis of technical issues to recommend, develop and/or implement strategies and achieve objectives
  • Advanced skill in systems analysis and design techniques
  • Advanced skill identifying and analyzing business requirements and recommending solutions
  • Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
  • Advanced organizational, planning and time management skills
  • Advanced analytical/quantitative, reconciliation and deductive reasoning skills
  • Advanced research, analytical, and problem-solving skills
  • Advanced skill exercising initiative and using good judgment to make sound decisions
  • Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
  • Advanced skill communicating complex technical concepts to non-technical audiences
  • Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
  • Advanced verbal, interpersonal and written communication skills
  • Advanced database, word processing, spreadsheet, and presentation software skills
  • Bachelor's degree in Computer Science, Information Technology, or related field, or the equivalent combination of education, training and experience
  • Desired: Experience managing the delivery of cloud-based and near real-time/real-time payment rails
  • Desired: Experience collaborating with product and technical teams to design payment flows
  • Desired: Experience leading cross-functional teams through agile delivery cycles, ensuring alignment between product, engineering and business stakeholders
  • Desired: Experience coaching and developing team members on agile practices, fostering collaboration, accountability, adaptability and documentation
  • Desired: Advanced knowledge of Navy Federal's core operating systems, software, and personal computer applications
  • Desired: Familiarity with Navy Federal's System Development Life Cycle methodology
  • Desired: Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
  • Skills: Azure DevOps (ADO); Cloud Migration; Power BI; ServiceNow