Assistant Manager, Consumer Lending Portfolio – Consumer Loan Experience
Navy Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Vienna • Florida, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $111,600 - $163,100 per year
Job Level
Mid-LevelSenior
About the role
- Shape the vision and roadmap for Consumer Lending products, including Auto and Personal Loans
- Lead initiatives focused on understanding, measuring, and improving the end-to-end experience for key processes throughout the consumer loan lifecycle
- Strengthen member engagement, satisfaction, and loyalty strategies
- Serve as a liaison between key business stakeholders and technology teams
- Ensure alignment of Consumer Lending’s business objectives with the organization's strategic vision and goals
- Translate data into vision, and vision into strategy
- Help deliver meaningful value and best-in-class experiences to members
Requirements
- Significant progressively responsible experience in leading and managing a multi-functional, multi-location lending operation, including operational and regulatory risks and controls, preferably for a large financial services organization
- Advanced knowledge of applicable federal and state laws, rules, and regulations that govern consumer lending
- Advanced knowledge of banking/financial industry trends, products and services
- Advanced knowledge of consumer lending industry, best practices, and automated financial systems
- Advanced knowledge of macro-economic conditions impacting the business
- Advanced knowledge of ACAPS, Loan Officer User Interface, STRATA, and Custom Scorecard
- Significant experience in managing multiple priorities independently or in a team environment to achieve goals
- Significant experience working with all levels of staff, management, stakeholders, vendors
- Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
- Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods
- Significant experience in delivering presentations to virtual and in person teams
- Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
- Advanced skill developing and implementing programs in a leadership role, providing vision and strategic thinking around a full range of technical decisions and issues
- Advanced skill identifying and analyzing business requirements and recommending solutions
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced skill in producing desired results and achieving goals and objectives
- Advanced analytical/quantitative, reconciliation and deductive reasoning skills
- Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Advanced problem solving, collaboration, critical thinking, team building, and presentation skills
- Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
- Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
- Advanced leadership skills, marked by poise, positive influence, and the ability to drive change
- Advanced skill to effectively manage a remote distributed workforce across multiple locations and time zones
- Advanced verbal, interpersonal and written communication skills
- Advanced word processing, spreadsheet, and presentation software skills
- Bachelor's degree in Business Administration, Finance, or related field, or the equivalent combination of education, training, and experience
- master's degree in Business Administration, Finance, or related field
Benefits
- Health insurance
- Generous benefits and perks
- Professional development opportunities
- Work-life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data queryingreportingforecastinganalysisoperations researchstatistical methodsprogram developmentbusiness requirements analysisproblem solvinganalytical thinking
Soft skills
leadershipinitiative-takingdecision-makingcreativityinfluencenegotiationpresentationcollaborationcritical thinkingteam building