Senior Experience Analyst, Real Estate Lending
Navy Federal Credit Union
SQL
Experience Analyst, Product Owner
Navy Federal Credit Union
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida, Virginia
Visit company websiteSalary
💰 $78,400 - $123,200 per year
Job Level
Mid-LevelSenior
Tech Stack
Azure
About the role
- Take an advanced approach with research and discovery across the analytics landscape
- Develop a deeper appreciation of members' needs and streamline responses based on analytics and measurable results
- Work independently with limited guidance on complex analysis
- Work cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions
- Gather, analyze, develop and create user stories capturing member and stakeholder needs
- Own feature decomposition and ensure requirements are identified as PBIs with the agile team
- Prioritize and refine the team backlog to align with stakeholder needs and program outcomes
- Collaborate with Product Management to manage dependencies, risks, impediment resolution, and impacts to target dates
- Understand Change Management considerations and partner with Product Management and Change Manager to ensure alignment
- Analyze and synthesize internal and external insights and marketplace trends focusing on creating value for members
- Perform advanced market analysis across the financial landscape including emerging trends in member needs
- Conduct and facilitate User Acceptance Testing and validate definition of Done
- Size business opportunities and potential improvements and communicate findings to senior management
- Package strategic and analytical insights into clear, concise, executive-ready presentations
Requirements
- Working knowledge of analytics, user experience design and business impact
- Business acumen with ability to leverage expertise with credibility and impact
- Experience analyzing user experience and cost, to size impact and opportunities
- Strong multi-tasking and the ability to meet deadlines
- Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
- Exposure to working in an agile environment
- Ability to develop and maintain strong relationships across the organization
- Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
- Advanced analytical and research skills along with experience working with data in a highly analytic environment
- Strong communication and collaborative skills
- Maintain skills up to date with industry standards
- Desired: Background in technology or entrepreneurship
- Desired: Knowledge of credit union operations/processes and procedures
- Desired: Bachelor's Degree in Information Technology, Strategy or other related field
