Senior Product Manager, Post-Purchase
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
Product Manager, Debit Card Disputes & Servicing
Navy Federal Credit Union
full-time
Posted on:
Location: Florida, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $78,400 - $123,200 per year
Job Level
JuniorMid-Level
About the role
- Partner with cross-functional teams across Navy Federal Credit Union to identify opportunities, refine business outcomes, build new capabilities, and drive product roadmap for members
- Define what product features should be and explain why they are needed
- Serve as a liaison between key business stakeholders and technology teams to define, develop, communicate, and execute strategic plans for new product initiatives
- Own and drive recommendations for the roadmap; refine and prioritize product backlog based on business objectives, member research, competitive dynamics, and data analytics
- Define and support product initiatives to build desirable, feasible, and sustainable products/services
- Develop deep understanding of business objectives, risk tolerance, and member needs to identify needs, problems, and solutions
- Support end-to-end product development lifecycle including ideation, definition, prototyping, design, validation, and delivery
- Lead assigned product features from ideation to post-delivery maintenance and be content authority of the program backlog
- Conduct market research on product features to understand current and future member needs
- Define, own, and communicate product functions, vision, and roadmap while supporting the architectural runway
- Scope iterative releases using agile methodology and influence stakeholders to meet business goals
- Build partnerships, manage relationships with partners, and enable decision making through clear communication
- Develop and implement change management strategies and drive continuous improvement
Requirements
- Collaborative attitude and able to work with technology and business partners to ensure efficient and effective delivery
- Quick learner with an analytical and flexible thinking style
- Strong multi-tasking and the ability to meet deadlines
- Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams
- Comfortability with big, undefined problems and the capability to break down problems to find solutions
- Exposure to working in an agile environment
- A strong data sense, combined with analytical skills to help make informed recommendations
- Aptitude and curiosity for learning how technical process flows work
- 2+ years of experience in product management or related roles
- Knowledge of the financial services environment and Navy Federal's operations, policies, and procedures
- Master’s Degree in Business, Management, Computer Science, Information Systems, or a related field, or the equivalent combination of experience, education, and training
