Operations

• Review, analyze, and report on OMBP's BSA operations to improve efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities
• Conduct quality control reviews of documentation, processes, and systems to ensure compliance with contractual, federal and state regulatory requirements, industry standards, and Navy Federal OMBP operating procedures
• Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements
• Maintain and update quality control procedural manuals, job aides, and tools
• Level I: Basic/routine review and analysis, with moderate scope/impact; primary focus on recurring quality control audits
• Evaluate decisions, process adherence, servicing standards, and regulatory requirements files for compliance with applicable state and federal laws
• Evaluate and monitor quality of documentation for completeness/errors/omissions and credit quality according to agency and internal guidelines to identify defects and limit risk exposure
• Perform and validate in-depth and comprehensive gap analyses to determine root cause of process gaps and regulatory compliance failures
• Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions
• Ensure quality through data integrity and risk management
• Stay abreast of applicable changes in the industry and changing or newly issued federal regulations and state laws and understand impacts or changes to processes
• Agile and flexible to changes driven by industry, company, or department initiatives/mandates
• Recognize red flags/potential misrepresentation and identify appropriate channels of reporting
• Monitor corrective action to ensure prompt, consistent, and effective remediation; research escalated issues as needed and determine or collaborate with team on the resolution
• Gather, analyze, and synthesize data for presentations and reports
• Assist in ensuring a compliant Quality Control Program
• Maintain clear and organized documentation in relation to quality and noted deficiencies identified
• Perform other duties as assigned

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