Department Operations Manager – Customer Operations
Capital One
Quality Control Analyst I – Military Banking
Navy Federal Credit Union
full-time
Posted on:
Location: California, Florida, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $29 - $45 per hour
Job Level
Mid-LevelSenior
About the role
- Review, analyze, and report on OMBP's BSA operations to improve efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities
- Conduct quality control reviews of documentation, processes, and systems to ensure compliance with contractual, federal and state regulatory requirements, industry standards, and Navy Federal OMBP operating procedures
- Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements
- Maintain and update quality control procedural manuals, job aides, and tools
- Level I: Basic/routine review and analysis, with moderate scope/impact; primary focus on recurring quality control audits
- Evaluate decisions, process adherence, servicing standards, and regulatory requirements files for compliance with applicable state and federal laws
- Evaluate and monitor quality of documentation for completeness/errors/omissions and credit quality according to agency and internal guidelines to identify defects and limit risk exposure
- Perform and validate in-depth and comprehensive gap analyses to determine root cause of process gaps and regulatory compliance failures
- Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions
- Ensure quality through data integrity and risk management
- Stay abreast of applicable changes in the industry and changing or newly issued federal regulations and state laws and understand impacts or changes to processes
- Agile and flexible to changes driven by industry, company, or department initiatives/mandates
- Recognize red flags/potential misrepresentation and identify appropriate channels of reporting
- Monitor corrective action to ensure prompt, consistent, and effective remediation; research escalated issues as needed and determine or collaborate with team on the resolution
- Gather, analyze, and synthesize data for presentations and reports
- Assist in ensuring a compliant Quality Control Program
- Maintain clear and organized documentation in relation to quality and noted deficiencies identified
- Perform other duties as assigned
Requirements
- Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience
- Basic knowledge or experience of the industry
- Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
- Effective customer service focus and relationship management skills
- Effective skill using innovative thinking to solve problems and facilitate the decision-making process
- Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
- Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization
- Experience managing multiple priorities independently and/or in a team environment to achieve goals
- Advanced skill maintaining accuracy with attention to detail and meeting deadlines
- Advanced word processing, presentation software and spreadsheet skills
- Effective research, analytical, and problem-solving skills
- Knowledge of operational and regulatory risk controls, concepts, and practices
- Basic knowledge of Navy Federal’s functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives
