Navy Federal Credit Union

Quality Control Analyst I – Military Banking

Navy Federal Credit Union

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Florida, Virginia

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Salary

💰 $29 - $45 per hour

Job Level

Mid-LevelSenior

About the role

  • Review, analyze, and report on OMBP's BSA operations to improve efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities
  • Conduct quality control reviews of documentation, processes, and systems to ensure compliance with contractual, federal and state regulatory requirements, industry standards, and Navy Federal OMBP operating procedures
  • Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements
  • Maintain and update quality control procedural manuals, job aides, and tools
  • Level I: Basic/routine review and analysis, with moderate scope/impact; primary focus on recurring quality control audits
  • Evaluate decisions, process adherence, servicing standards, and regulatory requirements files for compliance with applicable state and federal laws
  • Evaluate and monitor quality of documentation for completeness/errors/omissions and credit quality according to agency and internal guidelines to identify defects and limit risk exposure
  • Perform and validate in-depth and comprehensive gap analyses to determine root cause of process gaps and regulatory compliance failures
  • Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions
  • Ensure quality through data integrity and risk management
  • Stay abreast of applicable changes in the industry and changing or newly issued federal regulations and state laws and understand impacts or changes to processes
  • Agile and flexible to changes driven by industry, company, or department initiatives/mandates
  • Recognize red flags/potential misrepresentation and identify appropriate channels of reporting
  • Monitor corrective action to ensure prompt, consistent, and effective remediation; research escalated issues as needed and determine or collaborate with team on the resolution
  • Gather, analyze, and synthesize data for presentations and reports
  • Assist in ensuring a compliant Quality Control Program
  • Maintain clear and organized documentation in relation to quality and noted deficiencies identified
  • Perform other duties as assigned

Requirements

  • Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience
  • Basic knowledge or experience of the industry
  • Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
  • Effective customer service focus and relationship management skills
  • Effective skill using innovative thinking to solve problems and facilitate the decision-making process
  • Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
  • Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
  • Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization
  • Experience managing multiple priorities independently and/or in a team environment to achieve goals
  • Advanced skill maintaining accuracy with attention to detail and meeting deadlines
  • Advanced word processing, presentation software and spreadsheet skills
  • Effective research, analytical, and problem-solving skills
  • Knowledge of operational and regulatory risk controls, concepts, and practices
  • Basic knowledge of Navy Federal’s functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives