NavVis

Enterprise Customer Success Manager

NavVis

full-time

Posted on:

Location Type: Hybrid

Location: Munich • Germany

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About the role

  • Leverage your expertise in Oil & Gas, Petrochem, or discrete manufacturing to advise customers and internal teams on industry-specific strategies, shaping account planning, engagement approaches, and long-term growth while positioning NavVis as a trusted partner within these segments.
  • Serve as a trusted advisor, guiding enterprise customers through best practices and industry-specific use cases to maximize their success with NavVis solutions.
  • Develop deep relationships with key stakeholders and provide high-value consultation on digital factory adoption.
  • Enable customers to use our hardware and software to their full potential through on-site training, webinars, and workflow optimization sessions.
  • Work closely with cross-functional teams to ensure seamless solution availability, preemptively identifying potential bottlenecks and improvement areas.
  • Bring customer product feedback, ensuring insights from the field inform future development.
  • Lead industry-specific marketing initiatives, such as customer stories, blogs, and webinars, to drive awareness and adoption.
  • Facilitate and grow our NavVis Connect community, fostering knowledge-sharing among enterprise customers.

Requirements

  • 3+ years of experience in Customer Success, Pre-Sales, Technical Account Management, or Consulting, ideally in an industrial or technology-driven environment.
  • Experience serving Oil & Gas, Petrochem, or discrete manufacturing customers.
  • Industry experience relevant to industrial digitalization, manufacturing, or 3D scanning technologies.
  • A strong consultative approach able to act as a trusted advisor and drive strategic discussions with enterprise customers.
  • Technical affinity with experience working with complex hardware and software systems, including the ability to deliver hands-on, on-site training and confidently engage with technical stakeholders.
  • Excellent problem-solving and communication skills, with the ability to collaborate across technical and business teams.
  • A proactive, structured, and entrepreneurial mindset, with ownership over customer success strategies.
Benefits
  • 30 days of paid time off per year
  • Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
  • Deutschlandticket subsidy to support sustainable travel using public transport
  • Flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
  • Full visa and relocation support for international candidates
  • An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
  • A competitive compensation package that values the skills and experience you bring
  • Up to 4000 EUR employee referral bonus
  • Financial support for local language classes to help you in your journey of integrating into the culture!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessPre-SalesTechnical Account ManagementConsulting3D scanning technologiesdigital factory adoptionworkflow optimizationhardware systemssoftware systems
Soft Skills
consultative approachproblem-solvingcommunicationcollaborationproactive mindsetstructured mindsetentrepreneurial mindsetrelationship buildingstrategic discussions