NavVis

Customer Success Manager, Laser Scanning

NavVis

full-time

Posted on:

Location Type: Hybrid

Location: United States

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About the role

  • Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
  • Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
  • Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
  • Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
  • Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
  • Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
  • Communicating effectively at all levels of the organization, keeping stakeholders informed

Requirements

  • A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology
  • 3+ years of experience in B2B customer success, account management, or consulting.
  • Proven track record of building trusted relationships with B2B clients and delivering measurable business value
  • Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
  • Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
  • Willingness to travel to build deeper relationships and address customers' technical needs
Benefits
  • It's important to take a break from work! We offer 15 days of vacation and 11 public holidays
  • We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
  • A competitive compensation package that values the skills and experience you bring
  • A competitive health/ vision/ dental insurance
  • Up to $4500 USD employee referral bonus
  • 401k matching up to 4%
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B customer successaccount managementconsultinggeospatial technologyAEC industry knowledge
Soft Skills
relationship buildingcommunicationorganizational skillsinterpersonal skillsteam dynamics
Certifications
Bachelor's degreeMaster's degree