Client Services Executive

Navitus Health Solutions

Client Services Executive managing strategic PBM client relationships for Navitus Health Solutions. Developing account strategies, retaining clients, resolving escalations, and identifying expansion opportunities.

Posted 8/12/2026full-timeRemote • Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Virginia, West Virginia, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $74,997 - $92,021 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Pharmacy Benefit Management clients, developing strategic business plans, and driving client retention while ensuring high levels of customer satisfaction. Proficient in data analysis and client presentations, with strong communication and negotiation skills.

Highest-signal resume keywords

Pharmacy Benefit ManagementClient Relationship ManagementStrategic Business PlanningData AnalysisExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Contract ManagementPerformance ReportingBusiness Plan ExecutionData PresentationTraining Development

Soft Skills

Team OrientationProblem SolvingNegotiation SkillsIndependent WorkPrioritization

Tools & Technologies

Microsoft OfficeNavi-toolsClient-Facing Platforms

Certifications & Qualifications

Valid State Driver's LicenseCurrent Automobile Insurance Policy

Industry Keywords

HealthcareClient ServiceSalesCompliance Program

About the role

Key responsibilities & impact

Manage existing Pharmacy Benefit Management clients
Co-develop long-term account strategy for assigned clients
Identify upsell and expansion opportunities and incorporate them into annual strategic business plans
Drive client retention, corporate strategic goals for the client base, and overall customer satisfaction
Resolve customer issues related to contracts and reporting
Interface with the Clinical Account Executive on clinical issues
Delegate, support, and guide colleagues in Senior CSC and CSC roles
Pull data from 3-D and other Navi-tools to deliver fact-based client presentations, including Strategic Business Plans, VALUE Summaries, and Performance Standard reports
Coordinate with the Clinical Account Executive on data, strategy, and the Navitus team approach for meetings
Develop plans to mediate unmet performance guarantees and conduct internal department debriefs
Provide basic and specialized training on client-facing platforms
Facilitate resolution of escalated member and client issues
Manage client contract maintenance and performance
Travel to client sites
Mentor coordinator-level employees
Perform other duties as assigned

Requirements

What you’ll need

At least 5 years of successful experience interfacing directly with varied complex clients, preferably in healthcare
Bachelor's degree in business, marketing, or related area preferred
Knowledge of the pharmacy benefit management or healthcare industry preferred
Strategic thinking ability and skills to prepare and appropriately execute business plans
Ability to work independently and prioritize work to meet client needs
Strong team orientation, commitment to sales and client service, and desire to succeed
Willingness to travel as needed to meet goals
Excellent verbal and written communication, presentation, and negotiation skills
PC skills, including Microsoft Office, email, and internet
Valid state driver's license and current automobile insurance policy
Participate in, adhere to, and support compliance program objectives
Ability to consistently interact cooperatively and respectfully with other employees

Benefits

Comp & perks

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!
STAR Bonus % (At Risk Maximum) 5.00