Customer Care Reporting Specialist

Navitus Health Solutions

Specialist, Customer Care Reporting at Navitus analyzing data for decision-making. Responsible for report creation and performance data management in the Customer Care department.

Posted 7/27/2026full-timeRemote • Idaho • 🇺🇸 United StatesMid-LevelSenior💰 $54,236 - $64,567 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data reporting and analysis, with a strong focus on quality assurance and compliance. Proven ability to improve business processes and collaborate effectively across departments.

Highest-signal resume keywords

Reporting ExperienceData AnalysisMicrosoft Office Suite ProficiencyProcess ImprovementQuality Assurance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Relationship ConceptsPerformance Data ManagementReport GenerationCall Trend AnalysisBusiness Setting Experience

Soft Skills

Cooperative InteractionRespectful CommunicationProblem Solving

Certifications & Qualifications

Associate's Degree

Industry Keywords

Customer CareCompliance ProgramProcess Efficiency

About the role

Key responsibilities & impact

Responsible for completing reports and projects as requested by Customer Care teams in a timely manner.
Understand intermediate data relationship concepts and transform data into information that can be proactively used to improve business decisions.
Create and maintain performance data for the whole of Customer Care.
Deliver reports on a weekly, monthly, quarterly or annual basis as required by Customer Care Leadership.
Perform quality assurance to ensure reports are accurate and in compliance with all regulations and requirements.
Periodic and detailed reporting of call trends.
Identify, advocate, and implement continual process improvement of policies and procedures to maximize quality and efficiencies.
Assist with internal department and corporate projects as required.
Coordinate task completion within department and cross-functionally.
Solve moderately complex problems.
Other duties as assigned.

Requirements

What you’ll need

Associate’s degree or equivalent work experience required.
4 years of reporting experience required.
4 years of work experience in a business setting required.
Proficient in Microsoft Office Suite.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

Comp & perks

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!