Customer Success Communications Specialist

Navitus Health Solutions

Customer Success Communications Specialist developing and optimizing communications across the Customer Success organization at Navitus. Analyzing needs and delivering clear and actionable messaging for client engagement.

Posted 7/22/2026full-timeRemote • Idaho • 🇺🇸 United StatesJuniorMid-Level💰 $60,214 - $72,547 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in internal communications, content development, and cross-functional collaboration to enhance messaging effectiveness and drive engagement. Proficient in developing presentation materials and training content that align with strategic business objectives.

Highest-signal resume keywords

Internal CommunicationsContent DevelopmentCross-Functional CollaborationPresentation Materials SupportTraining Content Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Communication StrategyContent DevelopmentPresentation CreationDocument CollaborationOperational Enablement

Soft Skills

Attention to DetailCooperative InteractionTime Management

Tools & Technologies

Presentation SoftwareDocument Collaboration ToolsContent Repositories

Industry Keywords

Customer SuccessMarketing CoordinationCompliance Program Objectives

About the role

Key responsibilities & impact

Analyze communication needs across Customer Success and develop structured approaches for delivering clear, consistent, and actionable messaging.
Evaluate inputs from cross-functional partners to synthesize key updates, risks, and priorities into effective communications that support business objectives.
Develop and manage recurring internal communication strategies, including establishing standards, formats, and governance practices.
Partner with Marketing and Customer Success leadership to assess and prioritize communication requests, ensuring alignment with business priorities and outcomes.
Own the development and evolution of Quarterly Business Review (QBR) materials, templates, and communication frameworks, recommending enhancements to improve clarity, consistency, and impact.
Create and refine presentation materials for QBRs, finalist presentations, and client engagements, ensuring messaging aligns to strategic objectives and audience needs.
Partner with the training team to support ongoing development of Customer Success team in QBR delivery, including enhancing executive presence, presentation effectiveness, and overall communication quality to drive more engaging and impactful client interactions.
Assess effectiveness of communications and provide recommendations to improve engagement, understanding, and adoption across Customer Success teams.
Support development of training and enablement content by identifying communication gaps and recommending improvements to messaging and delivery approaches.
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in communications, marketing, business, healthcare administration, or a related field, or equivalent work experience, required.
2+ years of experience supporting internal communications, content development, marketing coordination, or operational enablement work required.
Experience collaborating with cross-functional teams to collect, summarize, and distribute information required.
Experience supporting presentation materials, written communications, or training content required.
Experience working with standard business tools (e.g., presentation software, document collaboration tools, content repositories) required.
Demonstrated ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a structured environment required.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

Comp & perks

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!