Member Services Team Lead

Navitus Health Solutions

Team Lead managing call center operations for Archimedes. Ensuring customer service excellence and coaching staff for optimal performance.

Posted 6/26/2026full-timeBrentwood • Tennessee • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Ensures all external and internal customers receive the level of customer service required by Archimedes and serves as a representative of Archimedes to all external customers.
A Key element of this role is front-line call taking, ensuring that a deep understanding is gained of the customer experience. That understanding is used to constantly improve that experience.
Assists in the training and coaching of call center staff in understanding & completing their primary functions with the highest level of efficiency and accuracy.
Establishes and executes clear procedures, processes, and standards for production, productivity, quality, and customer-service.
Reports on trends on the call centers efficiency, customer service, and customer retention by collecting, analyzing, and summarizing data.

Requirements

What you’ll need

3+ years call center experience preferable
1+ years of experience in Healthcare or Pharmacy Services (Excluding Home Healthcare)
1+ years of prior Team Lead or management experience in a call center environment
Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Navitus Health Solutions Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2003 ⚕️ Healthcare Insurance 💊 Pharmaceuticals 🤝 B2B Healthcare Insurance
Pharmaceuticals
B2B Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations. Member Services Team Lead Job not on LinkedIn 🔥 3 minutes ago 🏢🏡 Brentwood – Hybrid ⏰ Full Time 🟠 Senior Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Ensures all external and internal customers receive the level of customer service required by Archimedes and serves as a representative of Archimedes to all external customers.
A Key element of this role is front-line call taking, ensuring that a deep understanding is gained of the customer experience. That understanding is used to constantly improve that experience.
Assists in the training and coaching of call center staff in understanding & completing their primary functions with the highest level of efficiency and accuracy.
Establishes and executes clear procedures, processes, and standards for production, productivity, quality, and customer-service.
Reports on trends on the call centers efficiency, customer service, and customer retention by collecting, analyzing, and summarizing data. 🎯 Requirements
3+ years call center experience preferable
1+ years of experience in Healthcare or Pharmacy Services (Excluding Home Healthcare)
1+ years of prior Team Lead or management experience in a call center environment
Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Regional Southeast Survey Team Lead 🕒 Yesterday CESO, INC. 201 - 500 🏠 Real Estate 🤝 B2B Website LinkedIn All Job Openings Survey Team Lead managing surveying documentation and deliverables across multiple projects. Collaborating with teams to ensure alignment with schedules, budgets and quality standards. 🏢🏡 Brentwood – Hybrid 💵 $85.9k - $167k / year ⏰ Full Time 🟠 Senior Licensed Clinical Social Worker, LCSW 🕒 Yesterday Ellie Mental Health 51 - 200 🧘 Wellness 👥 B2C Website LinkedIn All Job Openings Outpatient Therapist evaluating mental health diagnoses and implementing treatment plans at Ellie Mental Health. Collaborating with clients and teams to enhance quality care while maintaining a therapeutic environment. 🏢🏡 Brentwood – Hybrid 💵 $76k - $89k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior Licensed Clinical Social Worker, LCSW 🕒 Yesterday Ellie Mental Health 51 - 200 🧘 Wellness 👥 B2C Website LinkedIn All Job Openings Licensed Clinical Social Worker at Ellie Mental Health focused on improving access to mental health care. Responsibilities include evaluating clients, treatment planning, and supporting team initiatives. 🏢🏡 Brentwood – Hybrid 💵 $55k - $82k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center experiencecustomer servicedata analysistrainingcoachingprocedure establishmentprocess executionquality assuranceproductivity standardscustomer retention

Soft Skills

communicationleadershiporganizational skillsefficiencyaccuracycustomer experience understanding