Account Manager

Navitus Health Solutions

Account Manager at Navitus managing and enhancing client relationships for pharmacy benefits. Collaborating with stakeholders to provide excellent customer service and benefit solutions.

Posted 6/10/2026full-timeRemote • Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Virginia, West Virginia, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $60,214 - $72,547 per yearWebsite

About the role

Key responsibilities & impact

Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively
Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates
Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented
Responds to client inquiries, issues and concerns in a timely, concise and accurate manner
Provides clients with system support and collaboration tools
Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive
Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed
This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours
Other duties as assigned

Requirements

What you’ll need

Bachelor's degree in business, marketing, hospitality management or related area, or equivalent experience required
Knowledge of pharmacy benefits management, insurance or health care industry
3 years of experience in a customer service role
Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

Comp & perks

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceaccount maintenancereportingopen enrollment supportbenefit changes implementationcritical thinkingprioritizationperformance under pressurerelationship building

Soft Skills

communicationcollaborationproblem-solvingtime managementinterpersonal skills