Client Services Executive

Navitus Health Solutions

Client Services Executive at Navitus handling complex clients in healthcare. Responsible for account strategy, client retention, and overall customer satisfaction while collaborating with clinical teams.

Posted 6/4/2026full-timeRemote • Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Virginia, West Virginia, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $74,997 - $92,021 per yearWebsite

About the role

Key responsibilities & impact

Delegate, support and provide guidance to colleagues in Senior CSC and CSC roles
Pull data from 3-D and other Navi-tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clients.
Work closely with Clinical Account Executive on data, strategy, and the Navitus team approach to all meetings
Ensure immediate Client Services team has a plan to mediate any unmet PGs moving forward; Client Services should always have a debrief with an internal department which has failed to meet a PG
Client Services Executive should be able to perform both basic training and specialized training on client-facing platforms, as long as the client has placed this request ahead of time
Facilitate resolution of escalated member/Client issues requests
Manage Clients Contract maintenance and performance
Travel to Client sites
Provide mentoring to the coordinator levels
Other duties as assigned

Requirements

What you’ll need

Bachelor's degree in business, marketing, or related area preferred
Knowledge of PBM or health care industry preferred
Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
Ability to work independently and prioritize work to meet client needs
Strong team orientation, commitment to sales, and client service and desire to succeed
Willingness to travel as needed to meet goals
Excellent verbal and written communication, presentation and negotiation skills required
PC skills; Microsoft Office, Email, and Internet
Valid State Driver’s License and current Automobile Insurance Policy
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Benefits

Comp & perks

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisbusiness planningclient trainingcontract managementperformance reporting

Soft Skills

strategic thinkingindependent workprioritizationteam orientationcommunicationpresentation skillsnegotiation skillsmentoring

Certifications

Bachelor's degree