Supervisor, Specialty Pharmacy Support Service

Navitus Health Solutions

Supervisor overseeing Specialty Pharmacy Support Services managing team productivity and customer service levels for Lumicera Health Services. Engaging in hiring, training, and operational improvements.

Posted 6/3/2026full-timeRemote • Idaho • 🇺🇸 United StatesJuniorMid-Level💰 $56,805 - $68,441 per yearWebsite

About the role

Key responsibilities & impact

Schedule and monitor staff and day to day workflow.
Develop employee’s skills, evaluate performance, and provide feedback.
Oversees resolution of employee relations.
Participate in hiring, training, and evaluation of staff
Develop, track, and monitor employee’s compliance to quality, service, and production standards
Monitor task turnaround time so that internal standards and client performance guarantees are met
Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
Address staff concerns and day to day operational, system, customer service, quality, and professional issues
Work in production as needed
Implement programs and process improvements to enhance the level of internal and external customer service provided.
Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
Represents pharmacy operations and service in cross-functional meeting and projects
Participate in continued quality improvement and quality meetings as necessary
Other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent experience preferred.
Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists
2-5 years’ experience, previous experience in a pharmacy setting preferred
Proficient in Microsoft Outlook, Word & Excel
Strong knowledge of current pharmacy regulations
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

Comp & perks

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

employee performance evaluationcompliance monitoringprocess improvementtask turnaround time managementcost managementquality standards adherencepharmacy operationscustomer service enhancementstaff traininghiring

Soft Skills

interpersonal skillsleadershipproblem-solvingcommunicationteam collaborationconflict resolutionorganizational skillsfeedback provisioncooperationdiscretion

Certifications

Certified Pharmacy Tech (CPhT)Bachelor’s degree or equivalent experience