Call Center Team Lead, Member Services

Navitus Health Solutions

. Assists the Call Center Supervisor in managing the performance of the call center .

Posted 5/21/2026full-timeBrentwood • Tennessee • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Assists the Call Center Supervisor in managing the performance of the call center
Ensures all external and internal customers receive the level of customer service required by Archimedes
Assists in the training and coaching of call center staff
Establishes and executes clear procedures, processes, and standards for production, productivity, quality, and customer-service
Reports on trends on the call centers efficiency, customer service, and customer retention

Requirements

What you’ll need

3+ years call center experience preferable
1+ years of experience in Healthcare or Pharmacy Services (Excluding Home Healthcare)
1+ years of prior Team Lead or management experience in a call center environment
Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook
Ability to develop and interpret standard call center management metrics

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Navitus Health Solutions Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2003 ⚕️ Healthcare Insurance 💊 Pharmaceuticals 🤝 B2B Healthcare Insurance
Pharmaceuticals
B2B Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations. Call Center Team Lead, Member Services 🔥 1 hour ago 🏢 Brentwood – Onsite ⏰ Full Time 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assists the Call Center Supervisor in managing the performance of the call center
Ensures all external and internal customers receive the level of customer service required by Archimedes
Assists in the training and coaching of call center staff
Establishes and executes clear procedures, processes, and standards for production, productivity, quality, and customer-service
Reports on trends on the call centers efficiency, customer service, and customer retention 🎯 Requirements
3+ years call center experience preferable
1+ years of experience in Healthcare or Pharmacy Services (Excluding Home Healthcare)
1+ years of prior Team Lead or management experience in a call center environment
Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook
Ability to develop and interpret standard call center management metrics Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center managementcustomer servicetrainingcoachingperformance managementcall center metricsdata reporting

Soft Skills

leadershipcommunicationorganizational skills