IT Support Engineer
Navitus Health Solutions
full-time
Posted on:
Location Type: Office
Location: Madison • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $52,656 - $62,686 per year
Job Level
Mid-LevelSenior
About the role
- Provide elevated technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond timely to queries in person, over the phone, and in email from customers seeking technical help.
- Record user interactions in Service Desk application.
- Ask questions to determine the nature of the problem and run diagnostic programs to resolve problems.
- Follow up with customers to ensure issue has been resolved.
- Escalate appropriately to other support teams, as needed.
- Keen attention to detail and maintaining accurate inventory system.
- Adept at reading, writing, and interpreting technical documentation and procedure manuals.
- Strong ability to drive technical requirements and project plans to completion.
- Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users, third party vendors, and peers.
- Assist in the planning of upgrades/releases of data center and IT systems and software to limit user impact.
- Some travel may be required.
- Provide after-hours support through a rotating on-call schedule.
- Other duties as assigned.
Requirements
- Associates degree or university diploma in the field of computer science
- Minimum five+ years of IT work experience
- Work experience to include extensive hands-on hardware or software installation and support
- Experience in multiple areas of Infrastructure
- Knowledge of Infrastructure support, such as Microsoft Office, Windows, Server, Active Directory Users and Computers, and System Center Configuration Manager
- Knowledge of applicable data privacy practices and laws including, SAS70, HIPPA, and URAC would be a plus
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees.
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical assistancediagnostic programshardware installationsoftware installationinfrastructure supportcapacity planningproject managementdata center upgradestechnical documentationuser support
Soft skills
attention to detailcustomer servicecooperative interactionproblem-solvingcommunicationteam collaborationrespectful interactionfollow-upadaptabilitytime management
Certifications
Associates degreeuniversity diplomaSAS70HIPAAURAC