Trainer, Account Management
Navitus Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Virginia, West Virginia, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $52,656 - $62,686 per year
Job Level
JuniorMid-Level
About the role
- Create, maintain, and execute an engaging curriculum for onboarding Navitus Account Management professionals and continuous learning for current associates at all levels (entry, mid, and professional).
- Utilize a variety of instructional methods, including simulations, team exercises, workshops, guided discussions, technical manuals, handouts, visual aids, and videos.
- Lead process documentation for the Customer Success organization including creation, maintenance, storage and organization of all work instructions and related items
- Provide one-on-one performance coaching and milestone reporting to support, mentor, and monitor the progress of new Account Management team members.
- Serve as a resource expert for staff on questions and troubleshooting related to Navitus tools and applications (e.g., CRM, Navi-Claim, Navi-Gate 3D, Compass, Portals) and their functional capabilities as they pertain to Account Management.
- Participate in Navitus process improvement projects to enhance training effectiveness and efficiency.
- Develop and maintain an intuitive and comprehensive knowledge repository using effective combinations of lists, libraries, and links on the Account Management Intranet site.
- Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.
- Other duties as assigned
Requirements
- Associate’s degree in business or education or equivalent work experience is required. Bachelor’s degree is preferred.
- 2+ years of experience in training, adult education or mentoring role.
- Knowledge of pharmacy benefits management, insurance, or health care industry.
- Training in process improvement techniques.
- Ability to work independently and prioritize work to meet a need.
- Without degree: Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building.
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
curriculum developmentperformance coachingprocess documentationtraining techniquesadult educationcritical thinkingprocess improvement
Soft skills
mentoringrelationship buildingprioritizationindependent workcooperative interactionrespectful communication
Certifications
Associate’s degreeBachelor’s degree