Senior Client Services Executive
Navitus Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Virginia, West Virginia, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $93,671 - $114,934 per year
Job Level
Senior
About the role
- Support/back up the CSE, Senior CSC and CSC responsibilities
- Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
- Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
- Conduct Client training (Client Portal Site, Navi-Claim, etc.)
- Assist with escalated member/Client issues requests
- Identify and present Client opportunities to improve costs, service and health
- Contract maintenance and performance
- Lead or support internal department and corporate projects
- Travel to Client sites
- Provide mentoring to the coordinator levels and CSEs
- Other duties as assigned
Requirements
- Bachelor's degree in business, marketing, or related area preferred
- Knowledge of PBM or health care industry required
- At least 7 years of successful experience interfacing directly with clients in health care, PBM or related field
- Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
- Ability to work independently and prioritize work to meet client needs
- Strong team orientation, commitment to sales and client service and desire to succeed
- Willingness to travel as needed to meet goals
- Excellent verbal and written communication, presentation and negotiation skills required
- PC skills; Microsoft Office, Email, and Internet
- Ability to manage coordinator level resources
- Valid State Driver’s License and current Automobile Insurance Policy
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees.
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business plansperformance standard reportsclient trainingcontract maintenancestrategic thinkingclient servicenegotiation skillsresource management
Soft skills
independent workprioritizationteam orientationcommitment to salescommunication skillspresentation skillsproblem-solvingmentoring
Certifications
Bachelor's degreeValid State Driver’s Licensecurrent Automobile Insurance Policy