Implementation Operations Analyst
Navitus Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Idaho • 🇺🇸 United States
Visit company websiteSalary
💰 $58,460 - $70,434 per year
Job Level
JuniorMid-Level
Tech Stack
Go
About the role
- Support the creation and delivery of the department roadmap by contributing data and coordinating with stakeholders
- Maintain and update implementation processes for assigned lines of business
- Create and maintain implementation tools and training materials as directed
- Recommend areas for automation and support implementation of efficiency improvements
- Generate and maintain reports for leadership review
- Deliver training sessions and update materials as needed
- Report team metrics including but not limited to the following - Performance Guarantee, weekly client status report, Pre and Post Go Live Client Status report, Post Go Live issue resolution Management
- Maintain understanding of systems to support business objectives
- Support resolution of business and technical issues, documenting potential root causes and preventative actions
- Seek opportunities to initiate and manage projects to improve existing processes, delivering enhanced quality and efficiency companywide
- Work with end users to understand needs, make recommendations, and incorporate processes (workflows, tasks, and dashboards)
- Monitor compliance metrics and report discrepancies
- Participate in internal process audits, assist in root-causing issues, and support capacity to demand initiatives
- Other duties as assigned
Requirements
- Bachelor's degree in business, healthcare administration, or related area; or equivalent work experience required
- 2+ years of experience with continuous improvement, data analytics, documentation/training, implementation, or account management required
- Knowledge of Navitus or healthcare industry required
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees.
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsdocumentationtrainingimplementationaccount managementautomationreport generationprocess improvementproject managementcompliance monitoring
Soft skills
interpersonal skillscooperationrespectful communicationstakeholder coordinationproblem-solvingroot cause analysistraining deliveryadaptabilityinitiativeteam collaboration
Certifications
Bachelor's degree in businessBachelor's degree in healthcare administration