Senior Account Manager – Health Plan
Navitus Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Virginia, West Virginia, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $69,627 - $83,888 per year
Job Level
Senior
About the role
- Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
- Supports more complex, high-profile and strategic books of business.
- Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
- Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
- Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
- Participates in, adheres to and supports compliance and diversity, equity, and inclusion program objectives.
- This role may require participation in conference calls, attendance at meetings or travel outside of normal business hours.
Requirements
- Bachelor's degree in business, marketing, hospitality management or related area or equivalent experience.
- Knowledge of pharmacy benefits management, insurance or health care industry.
- 2+ years of account management experience with increasing levels of responsibility
- 5+ years of experience in a customer service role.
- Without degree: Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building.
- Participate in, adhere to, and support compliance program objectives.
- The ability to consistently interact cooperatively and respectfully with other employees.
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer servicecritical thinkingprioritizationperformance under pressurerelationship building
Soft skills
collaborationcommunicationproblem-solvingcustomer experience enhancementstakeholder management
Certifications
Bachelor's degree