Head of Customer Success
Vetcove
Executive Director
Navion Senior Living
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Lead
About the role
- Ensure positive engagement of residents, family, friends, and team members by maintaining a positive, open-door atmosphere
- Demonstrate effective communication, lead by example, ensure outstanding attention to detail in resident care and well being
- Set standards for quality assurance and foster positive family relationships
- Oversee all aspects of operations, including care delivery, food service, and facilities management, to meet or exceed Navion's high operational standards
- Direct responsibility for hiring, training, and supervising staff
- Direct responsibility for financial management and regulatory compliance of the community
- Oversee Sales and Marketing to meet or exceed occupancy and revenue targets
- Create a growth-oriented workplace and support team member development
Requirements
- Passion for working with Seniors
- Licensed Administrator in the respective state.
- Prior Executive Director or Administrator experience preferred.
- Previous management experience with direct supervision of a team of at least 10 -- including hiring, coaching, performance management, daily operations supervision, and disciplinary measures as necessary
- Demonstrated success in managing operating expenses of at least $1M annually
- Previous sales or business development experience preferred--identifying and building local relationships to drive business as well as effective product pricing and revenue maximization
- Excellent written and verbal communication skills and the ability to facilitate small-group presentations
- Proven ability to effectively handle multiple priorities
- Computer proficiency with the Microsoft Office suite as well as the ability to learn new applications
