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About the role
Key responsibilities & impact- Serve as a senior Product Owner, providing day‑to‑day leadership for product delivery and representing the business throughout the development lifecycle.
- Own product decisions, balancing customer experience, business objectives, operational capabilities, and regulatory requirements.
- Define, document, and maintain product requirements, business rules, decision logic, and process flows.
- Partner with Technology to prioritize and manage the product backlog and re‑prioritize as needed to meet overall product and portfolio goals.
- Provide regular communication to stakeholders on product decisions, delivery progress, risks, and dependencies.
- Gather and incorporate feedback from operational, business, and technology partners to inform product enhancements and refinements.
- Lead the development and implementation of new or evolving product and delivery processes, including demand management, intake, sprint planning, and cross‑team coordination.
- Work across multiple business areas and IT teams to establish standard processes, documentation, and governance.
- Develop and deliver training, documentation, and standards to support consistent execution and adoption across teams.
- Actively participate in audits, regulatory reviews, and research activities impacting the product portfolio.
- Maintain awareness of upcoming regulatory, compliance, and partner requirements and assess impacts to the product roadmap.
- Coordinate with Compliance, Risk, Legal, Operations, and Technology to ensure product designs and changes meet internal and external requirements.
- Analyze product performance and funnel metrics to identify issues, opportunities, and areas for improvement.
- Conduct competitive and market analysis to inform product positioning and enhancement opportunities.
- Lead future‑state solutioning, including conceptual design and early‑stage requirements gathering for product enhancements.
Requirements
What you’ll need- Bachelor’s Degree - Business, Information Technology or similar area of study.
- Experience in product management, product ownership or a related role.
- Experience with student lending or financial services compliance.
- Experience supporting audits and regulatory examinations (Nice to Have).
- Experience working with third‑party or bank partners (Nice to Have).
- Strong written and verbal communication skills, with experience presenting to senior stakeholders.
- Ability to manage multiple priorities and navigate ambiguity in a fast‑paced environment.
- Ability to deliver complex products within highly regulated industries, such as financial services.
- Knowledge of agile delivery methodologies and backlog management practices.
- Skill in cross-functional collaboration with Compliance, Risk, Legal, Operations, and Technology stakeholders.
- Ability to exercise sound judgment and make defensible product and delivery decisions within established governance and regulatory frameworks.
- Skill in designing and implementing scalable product and delivery processes across teams.
Benefits
Comp & perks- Paid time off that begins accruing on Day 1, plus My Day and paid company holidays.
- Medical, dental, and vision coverage for eligible employees and dependents, with access to health advocacy support.
- A 401(k) plan with employer match to support long‑term financial security.
- Company‑paid basic life insurance and short‑ and long‑term disability coverage.
- Employee Assistance Program (EAP) and wellbeing resources, including digital health and chronic‑condition support.
- Family planning resources.
- Pet insurance.
- Learning, development, and career growth opportunities through tuition reimbursement and our e-learning platform.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementproduct ownershipagile delivery methodologiesbacklog managementprocess flowsdecision logicproduct requirementsproduct performance analysiscompetitive analysissolution design
Soft Skills
leadershipcommunicationcross-functional collaborationjudgmentprioritizationadaptabilitystakeholder engagementtraining developmentdocumentation skillsrisk management
Certifications
Bachelor’s Degree in BusinessBachelor’s Degree in Information Technology