Senior Marketing Operations Specialist
Navient
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
iOS
About the role
- Project Management: Create and maintain project schedules for all assets from brief through final delivery. Track project progress, develop schedules, and communicate status. Work with stakeholders to develop creative briefs, deadlines, and all other requirements needed to successfully launch and manage projects. Work proactively with channel managers and cross-functional teams to ensure on-time launch of new campaigns and creatives. Fulfill any incentive requirements in accordance with policy and procedures. Assist with quality assurance/testing, ensuring any changes requested by risk reviewers have been properly implemented.
- Tools and Tickets Management: Track projects from beginning to end and use collaboration tools to make sure that marketing managers and cross-functional teams have the information they need. Drive efficiency by ensuring that collaboration tools are being used correctly, and holding stakeholders accountable for their tasks and documentation. Keep the project management tools (marketing folder, jira, and airtable) up to date, including correct due dates, assignees and stakeholders, uploading all final creative, and also storing final assets, content and creative in correct folders. Organize the marketing drive per team and project, ensuring pieces are accurately labeled and dated, and all final creative are in folders. Maintain accurate record-keeping by uploading final assets to ticketing system and leading scheduled legal audits, while addressing audit requests promptly and thoroughly.
- Communication and Cross-functional Collaboration: Drive projects to completion by leading day-to-day communications with internal marketing and creative teams (coordinate meetings, notes, status reports, task lists, etc.). Schedule creative reviews, stakeholder reviews and other project checkpoints. Responsible for clear communication across the cross-functional team to ensure that all team members are updated on project milestones, decisions, status, and delivery. Coordinate and ensure timely routing and approval of all assets and pricing updates with designated bank partner(s). Develop clear documentation for new policies and procedures to guide teams and ensure effective adoption.
- Vendor Management: Vendor contact and management including routing contracts/IOs for legal review, submitting vendor forms, monitoring budgets, and delivering production ready assets in a timely manner.
Requirements
- Bachelor’s Degree- Marketing or related field of study.
- 4 years of experience in a project manager/producer or similar role supporting marketing execution.
- Ability and experience collaborating with cross functional teams.
- A demonstrated history of exercising appropriate urgency when trafficking, scoping + resourcing work.
- Proven ability to unblock work to ensure progress and/or escalate issues when necessary.
- Expertise with Airtable, Jira, Themis, Asana, or other project management tools.
- Organizational expertise.
- Strong communication skills and excellent attention to detail.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementquality assuranceschedulingcollaborationvendor managementbudget monitoringdocumentationmarketing executionresource managementtraffic management
Soft skills
communicationcollaborationorganizational expertiseattention to detailproblem-solvingurgencyleadershipstakeholder managementtime managementadaptability
Certifications
Bachelor’s Degree in MarketingProject Management Certification