Director of Professional Services
Naviant
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $120,000 - $139,999 per year
Job Level
About the role
- Lead the delivery of customer engagements across various service models
- Guide a team of project managers and engagement managers
- Assess current project workflows and capacity
- Standardize operational processes including project intake and reporting
- Optimize resource allocation and ensure high-quality delivery
- Champion continuous improvement initiatives and operational excellence
Requirements
- 5+ years of experience in professional services management
- Expertise in customer engagement delivery
- Strong operational excellence skills
- Experience in managing project managers and engagement managers
- Ability to establish relationships with multiple stakeholders
- Proficiency in project management tools such as Monday.com
Benefits
- Comprehensive Health, Dental, & Vision Insurance
- Employer Paid Disability & Life Coverage
- 401k & Match Program
- Generous Paid Time Off
- Healthcare and Dependent Care Flex Spending Plans
- Home Office Allowance
- Volunteer Time Off
- Charitable Giving Program
- Lifestyle Spending Account
- Employee Assistance Program
- Parent Program
- Wellness Initiatives
- Virtual Gatherings
- Employee Discount Program
- Annual In-Person Celebration Week
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementoperational processesresource allocationcontinuous improvement
Soft Skills
leadershiprelationship buildingstakeholder managementteam guidance