Fraud Analyst

Navia Benefit Solutions, Inc.

Fraud Analyst responsible for identifying, investigating, and mitigating potential fraud for Navia Benefit Solutions. Analyzing participant accounts and collaborating with various teams for effective fraud management.

Posted 6/6/2026full-timeArizona, California, Colorado, Florida, Illinois, Kansas, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct thorough research and investigation of participant accounts to identify potential fraud or suspicious activity
Analyze large datasets and spreadsheets, including reviewing IP addresses, transaction histories, and account behaviors, to detect patterns or irregularities
Identify and escalate findings where information appears inconsistent, out of place, or indicative of fraudulent behavior
Prepare and issue legal notices and correspondence to clients and participants related to fraud investigations
Maintain strict confidentiality when handling sensitive personal and financial information
Perform daily report reviews to monitor system-generated alerts, flagged accounts and ongoing account activity
Ensure all investigations and documentation are completed accurately and in compliance with internal policies and regulations
Meet strict deadlines for case resolution, reporting, and compliance requirements
Maintain detailed, organized documentation of case findings and actions taken
Collaborate cross-functionally with compliance, legal, service, and operations, and executive leaders as needed
Continuously monitor trends and patterns to proactively identify emerging fraud risks
Assist teammates with escalations, appeals, Salesforce cases and tasks as needed
Other duties as assigned

Requirements

What you’ll need

2+ years of experience within Navia’s Service Operations or fraud analysis experience, risk management, compliance, or a related field
Experience working with large datasets and spreadsheets
Familiarity with fraud detection methods and investigative techniques

Benefits

Comp & perks

Generous health benefits
Company sponsored wellness benefits
Complimentary Life Insurance and Long-Term Disability Insurance
Paid time off
6 Paid Holidays & 2 Paid Floating Holidays
Work from home and hybrid schedules available!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisfraud detectioninvestigative techniquesdata managementreportingpattern recognitioncase documentationcompliancerisk managementlegal correspondence

Soft Skills

attention to detailconfidentialityorganizational skillscommunicationcollaborationproblem-solvingtime managementcritical thinkingescalation managementadaptability