Client Services – Team Manager

Navia Benefit Solutions, Inc.

Client Services Team Manager at Navia Benefit Solutions overseeing client service teams. Ensuring satisfaction, coaching, and performance management to improve service standards.

Posted 5/14/2026full-timeArizona, California, Colorado, Florida, Illinois, Kansas, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Oversees a team of Client Service Managers to ensure efficiency and high-quality service, including hiring, training, and supervising team members to create high performing teams.
Provides ongoing and consistent feedback to develop skills and improve performance, including Quality Assurance processes and regular coaching sessions to improve Client Satisfaction.
Handles client inquiries, complaints, and feedback to improve service standards, acting as a point of escalation for clients/brokers and internal Navia teams.
Proactively maintains close relationships with clients and brokers, educating them on opportunities to further develop the partnership to address client challenges.
Accountable for hitting goals and targets by evaluating performance, conducting reviews, handling promotions or disciplinary action.
Reports team performance and action plans to improve based on gaps identified in data analysis.
Communicates priorities and updates to the team through regular team and individual meetings, acting as a change champion for the department.
Reports technical issues, identifies opportunities for process improvements, and contributes ideas for enhancing efficiency and effectiveness.
Documents enhancements to processes to ensure scalability.
Collaborate with partners cross-functionally to ensure a seamless and cohesive experience for clients.
Ensures adherence to industry regulations and company policies, including audit plan setups, payroll deduction reporting, change in status, eligibility and renewals as needed.

Requirements

What you’ll need

3-5 years of experience in benefits administration or employee benefits industry experience preferred.
3-5 years of direct client management experience preferred.
3-5 Years of People Management experience preferred
Basic computer skills and knowledge of Microsoft Word, Excel, Outlook, and Adobe.
Excellent customer service skills, professionalism, and critical thinking skills.
Excellent work attitude, adaptability, and multi-tasking abilities.
Ability to travel as needed for client and employee meetings/benefit fairs.

Benefits

Comp & perks

Generous health benefits
Company sponsored wellness benefits
Complimentary Life Insurance and Long-Term Disability Insurance
Paid time off
6 Paid Holidays & 2 Paid Floating Holidays
Work from home and hybrid schedules available!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits administrationdata analysisquality assuranceperformance evaluationprocess improvementclient managementpeople management

Soft Skills

customer serviceprofessionalismcritical thinkingadaptabilitymulti-taskingcoachingcommunicationrelationship management