Client Services Manager

Navia Benefit Solutions, Inc.

Client Services Manager overseeing client relationships for benefits administration at Navia. Building long-term client partnerships while providing excellent service and innovative solutions.

Posted 5/14/2026full-timeArizona, California, Colorado, Florida, Illinois, Kansas, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary owner of day‑to‑day client relationships.
Develop a deep understanding of each client’s business needs, requirements, and benefit strategy.
Manage client expectations through proactive, transparent communication.
Simultaneously manage a diverse portfolio of clients varying in size, scope, and services.
Represent Navia at client benefit fairs to educate participants on plan features and benefits.
Ensure completion and documentation of all items on each client’s service schedule.
Provide timely project updates, deliverables, timelines, and issue‑resolution details.
Escalate complex client issues to appropriate internal team members.
Support client invoicing by reviewing work‑in‑progress reports and associate time/billing entries.
Manage annual benefits open enrollment processes for assigned clients.
Lead implementation of new clients and services onto Navia’s platforms.
Manage the creation, review, and negotiation of service agreements and renewals.
Document and manage client change orders and new work processes.
Educate and train clients on system usage; lead system demos and webinars.
Provide guidance on plan design, system functionality, and compliance considerations.
Train internal associates on client benefit plans, systems, and processes.
Identify and implement process improvements to ensure efficient service delivery.
Ensure all client documentation is current in internal systems.

Requirements

What you’ll need

3–5 years of benefits administration or employee benefits industry experience (10 years preferred)
3–5 years of direct client management experience
Proficiency with benefits systems and/or HRIS
Experience using project management tools
Strong proficiency with Microsoft Office (Word, Excel, PowerPoint)
Excellent communication, relationship‑building, and problem‑solving skills
Ability to manage multiple clients, projects, and deliverables simultaneously.

Benefits

Comp & perks

Generous health benefits
Company sponsored wellness benefits
Complimentary Life Insurance and Long-Term Disability Insurance
Paid time off
6 Paid Holidays & 2 Paid Floating Holidays
Work from home and hybrid schedules available!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits administrationemployee benefitsclient managementproject managementMicrosoft OfficeHRISprocess improvementssystem functionalityplan designservice agreements

Soft Skills

communicationrelationship-buildingproblem-solvingtime managementorganizational skillsclient educationtrainingissue resolutionproactive communicationnegotiation