File Implementation Specialist

Navia Benefit Solutions, Inc.

File Implementation Specialist handling client file integrations and communication for Navia Benefit Solutions. Collaborating with internal partners and clients to manage file feeds for various plans.

Posted 4/28/2026full-timeArizona, California, Colorado, Florida, Illinois, Kansas, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Process and knowledge of all import types: eligibility, deduction, open enrollment for all our benefits plans within the Navia product offering and any corresponding discrepancy reports daily as needed.
Monitor team e-mail account/Salesforce cases and respond to clients within 24 hours of request being assigned.
Process production files within 2 business days, as assigned.
Produce file testing error report/results within 3 business days and provide this to TPA/client, as assigned.
Create and update file tracking with the most recent communication.
Follow up on files in testing every week.
Using FM to create a comprehensive account structure, as needed.
Follow up on pending file requests every 2 weeks.
Archiving file tracking and send IT sFTP archive request after 8 weeks of no response.
Send weekly follow ups on active testing requests with no response.
Independently host/drive conversations with TPAs regarding technical changes and make decisions for ongoing business processes, as needed.
Request sFTP credentials from IT, as needed.
Analyze and map changes for integration files, as assigned.
Other duties/projects as assigned individually or as a team.

Requirements

What you’ll need

Exceptional Track record as an Administrative Specialist
Subject matter expert in designated role
Process and knowledge of all import types: COBRA QB, COBRA Initial Rights, Direct Bill Eligibility, CDH Eligibility, CDH Deduction, CDH Open Enrollment for all our benefits plans within the Navia product offering.
Demonstrated ability to work independently.
Above average Excel skills (data manipulation)
Self-motivated work style
High attention to detail
Strong written and verbal communication skills.
Approach all tasks with a customer service attitude.

Benefits

Comp & perks

Generous health benefits
Company sponsored wellness benefits
Complimentary Life Insurance and Long-Term Disability Insurance
Paid time off
6 Paid Holidays & 2 Paid Floating Holidays
Work from home and hybrid schedules available!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data manipulationfile testingfile trackingintegration filessFTPCOBRA QBCOBRA Initial RightsDirect Bill EligibilityCDH EligibilityCDH Deduction

Soft Skills

exceptional track recordindependent workself-motivatedhigh attention to detailstrong written communicationstrong verbal communicationcustomer service attitude