Client Services Trainer

Navia Benefit Solutions, Inc.

Client Services Trainer responsible for service training new hires and enhancing onboarding experience. Ensuring alignment with legal requirements and facilitating effective training sessions.

Posted 4/21/2026full-timeArizona, Colorado, Florida, Illinois, Kansas, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, South Dakota, Tennessee, Texas, Utah • 🇺🇸 United StatesJunior💰 $55,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

A successful Client Services Trainer will be professional, positive, empathetic, knowledgeable, and passionate about developing exceptional employees.
This role is responsible for delivering both classroom-style and hands-on service training for new hires, gap training as needed, and supporting the onboarding process for new employees and teams transitioning from partner TPAs.
Designing, managing, and maintaining all Navia training materials, ensuring alignment with legal requirements and industry best practices.
Facilitating engaging and effective training sessions that support employee development and service excellence.
Conducting quality assurance reviews of phone calls, emails, and other processes assigned to new hires during training.
Collaborating with leadership to identify training needs and continuously improve the onboarding experience.

Requirements

What you’ll need

1 year of Navia or partner TPA CDH experience; COBRA a plus.
Strong oral and written communication skills.
Exceptional Presentation skills and genuinely enjoys helping people succeed.
Self-motivated/Able to work independently.
Must have excellent follow-through and organizational skills.
High attention to detail.
Able to communicate IRS benefits conversationally in laymen terms.

Benefits

Comp & perks

Minimum requirements established by Navia for Internet connection.
Established working space at home that provides a secure environment.
Confidentiality of all information on clients/members accounts.
Ability to travel to the office on required days.
Ability to travel to the office for mandatory meetings as required.
All calls should be by video through teams or zoom.
Working from separate locations for extended periods should be cleared by your superior.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training designquality assuranceonboardingemployee developmentservice trainingpresentation skillscommunication skills

Soft Skills

professionalismempathypositivityself-motivationorganizational skillsattention to detailcollaboration