Account Manager

• Build and maintain strategic customer relationships at decision-maker level (C-level, IT management, procurement, etc.)
• Own the strategic development and management of designated key accounts with a focus on sustainable growth and customer satisfaction
• Identify and realize cross‑sell and up‑sell opportunities within our product portfolio
• Work closely with product management, development, consulting and support to ensure optimal customer service
• Identify concrete strategic development opportunities and feed them as potential roadmap items and inputs for product management
• Develop and implement account strategies, forecasts and reports to steer customer development
• Independently manage the entire sales process – from needs analysis through proposal preparation and contract negotiation to successful project completion

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