Field Service Coordinator – Maritime Communications Technical Support Engineer

Navarino

Field Service Coordination & Maritime Communications Technical Support Engineer in hybrid role at Navarino, enhancing service delivery in shipping industry.

Posted 5/12/2026full-timeNavi Mumbai • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

FirewallsLinuxSwitchingTCP/IP

About the role

Key responsibilities & impact

Coordinate and manage field service attendances through a global service network
Plan and schedule service interventions based on vessel location and operational constraints
Support field engineers during onboard activities, ensuring compliance with system requirements
Provide technical support to customers across Navarino’s products and services, primarily in networking and system-related issues
Monitor the performance and smooth operation of deployed systems and services
Troubleshoot and resolve incidents related to connectivity, IT infrastructure, and maritime communication systems
Manage and track service requests through centralized ticketing systems (e.g., Freshservice)
Ensure timely communication and updates to customers and internal stakeholders
Participate in a 24/7 shift rotation, including support during off-hours, weekends, and holidays
Maintain high standards of customer service, contributing to customer satisfaction, retention, and loyalty

Requirements

What you’ll need

Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, or a related field
Experience in technical support and/or service coordination
Strong understanding of networking concepts, including OSI model, TCP/IP, and firewalls
Knowledge of routing and switching technologies
Familiarity with Microsoft environments, including domains and storage systems (NAS)
Excellent command of written and spoken English
Strong communication, problem-solving, and teamwork skills
Great to have
Cisco Certified Network Associate (CCNA) or equivalent certification
Basic knowledge of Linux systems
Experience in the maritime industry and vessel environments
Familiarity with maritime applications and communication systems
Microsoft certifications

Benefits

Comp & perks

An attractive financial package
A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
Excellent working conditions with a good work-life balance
Personal development and training opportunities to build your professional growth, skills, and knowledge
A working environment certified as a "Great Place to Work" for four consecutive years (2022–2025), a "Best Place to Work- Tech" for 2025 and "Best Place to Work- Hellas" 2026

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportnetworking conceptsOSI modelTCP/IPfirewallsrouting technologiesswitching technologiesLinux systemsMicrosoft environmentsstorage systems

Soft Skills

communicationproblem-solvingteamworkcustomer servicecustomer satisfactionretentionloyalty

Certifications

Cisco Certified Network Associate (CCNA)Microsoft certifications