Senior Client Success Manager

Navan

Senior Manager of Client Experience at Navan focusing on customer satisfaction and cross-functional alignment. Engaging with clients and teams to enhance customer experience.

Posted 5/1/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $110,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Build positive relationships and alignment across cross-functional teams and Customer Experience to ensure the Customer Experience is always top of mind
Manage the expectations of Sales, CSM’s, sales-prospects and clients as it relates to our scope of services
Serve as the liaison between Support and Customer Success, by regularly attending Sales and Customer Success meetings as the source of truth for the Support organization
Create Operational improvements within Customer Experience to address Customer complaints and feedback regarding Support
Serve as the Customer Experience customer expert, through an understanding of high value customer needs and expectations
Standardize support data reporting used for client presentations, and regularly review data to ensure we are meeting customer expectations
The ability to use intuition, customer input and your deep understanding data to rapidly review and extract actionable information
Provide regular updates to the Sales and Customer Success organizations so they can speak more transparently and effectively with their Customers about the support we provide
Work with Customer Experience Leadership to regularly review, update and share global metrics for success and supervise performance of those metrics
Recommend process optimization that help to ensure we meet contractually established service level agreements for our customers
Leverage data to speak confidently about Support concerns, as raised by Sales and Customer Success

Requirements

What you’ll need

10+ years experience in the Travel Industry, Corporate Travel ideal
Strong interpersonal, communication and relationship building skills
Proven ability to collaborate with and manage cross-functional discussions for optimal service delivery to the customer
The ability to work with integrity, critical and independent thinking skills, and sound judgment
Strong analytical skills with the ability to work with data and develop key insights

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Navan Website LinkedIn All Job Openings 1001 - 5000 employees 🏢 Enterprise ☁️ SaaS 💸 Finance Enterprise
SaaS
Finance Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface. Senior Client Success Manager 🔥 7 minutes ago 🗽 New York – Remote 💵 $110k - $120k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build positive relationships and alignment across cross-functional teams and Customer Experience to ensure the Customer Experience is always top of mind
Manage the expectations of Sales, CSM’s, sales-prospects and clients as it relates to our scope of services
Serve as the liaison between Support and Customer Success, by regularly attending Sales and Customer Success meetings as the source of truth for the Support organization
Create Operational improvements within Customer Experience to address Customer complaints and feedback regarding Support
Serve as the Customer Experience customer expert, through an understanding of high value customer needs and expectations
Standardize support data reporting used for client presentations, and regularly review data to ensure we are meeting customer expectations
The ability to use intuition, customer input and your deep understanding data to rapidly review and extract actionable information
Provide regular updates to the Sales and Customer Success organizations so they can speak more transparently and effectively with their Customers about the support we provide
Work with Customer Experience Leadership to regularly review, update and share global metrics for success and supervise performance of those metrics
Recommend process optimization that help to ensure we meet contractually established service level agreements for our customers
Leverage data to speak confidently about Support concerns, as raised by Sales and Customer Success 🎯 Requirements
10+ years experience in the Travel Industry, Corporate Travel ideal
Strong interpersonal, communication and relationship building skills
Proven ability to collaborate with and manage cross-functional discussions for optimal service delivery to the customer
The ability to work with integrity, critical and independent thinking skills, and sound judgment
Strong analytical skills with the ability to work with data and develop key insights Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Success Manager – Market Access 🔥 18 minutes ago Clarivate 10,000+ employees 📚 Education ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Senior Customer Success Manager leading Market Access customer relationships and program advancement for Clarivate. Driving retention and growth while implementing best practices and process improvements in the Life Sciences industry. 🇺🇸 United States – Remote 💵 $94.4k - $118k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 1 hour ago Opus Training 11 - 50 📚 Education 👥 HR Tech 🛍️ eCommerce Website LinkedIn All Job Openings Customer Success Manager at Opus helping clients maximize their use of our training platform. Building strong relationships to ensure customer satisfaction and engagement. 🇺🇸 United States – Remote 💵 $80k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Strategic Success Manager 🔥 1 hour ago BenchPrep 51 - 200 📚 Education ☁️ SaaS 🛍️ eCommerce Website LinkedIn All Job Openings Strategic Success Manager at BenchPrep managing customer accounts, ensuring renewals and growth while collaborating with internal teams. Building lasting relationships with decision-makers to drive success. 🇺🇸 United States – Remote 💵 $90k - $105k / year 💰 $20M Series C on 2019-01 ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Senior Customer Success Manager 🔥 1 hour ago Postscript 201 - 500 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Senior Enterprise Customer Success Manager at Postscript driving SMS marketing success for high-growth e-commerce customers. Cultivating relationships and providing strategic guidance to enhance customer engagement and growth. 🇺🇸 United States – Remote 💵 $100k - $117k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Client Success Manager 🔥 2 hours ago Magellan Health 1001 - 5000 ⚕️ Healthcare Insurance 🧬 Biotechnology 🧘 Wellness Website LinkedIn All Job Openings Client Success Manager with responsibility for delivering technology solutions and transforming processes for quality client experience. Bridging Magellan Technology's services with client needs in the healthcare industry. 🇺🇸 United States – Remote 💵 $94k - $159.7k / year 💰 $101M Private Equity Round on 2004-01 ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

interpersonal skillscommunication skillsrelationship buildingcollaborationcritical thinkingindependent thinkingsound judgmentanalytical skillsdata analysisprocess optimization