Ecommerce

• You are responsible for the heart of Naughty Nuts: our Shopify webshop
• You plan and lead the shop relaunch next year and ensure everything runs smoothly
• You analyze performance, drive CRO measures (Conversion Rate Optimization) and actively improve the customer experience
• You create landing pages and work closely with the performance marketing team to test new funnel and customer journey approaches
• You maintain the shop backend, manage product launches and ensure our shop is always up to date
• You develop strategies, processes and automations to increase customer satisfaction
• You lead and coach our operational customer service representative
• You regularly analyze customer feedback, identify pain points and derive optimization measures for service and the shop
• During vacations or busy periods you step in operationally and support customer support so our customers always receive the best possible experience

E-Commerce Manager – Shopify, Customer Success

Internship in Digital Sales Development – E‑Commerce, Online Shops, Marketplaces

E-Commerce Manager