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Customer Service Officer
NatWest GroupCustomer Service Officer at Coutts 24 delivering excellent customer service in a hybrid role. Providing seamless positive experiences for private banking customers, primarily working from home.
About the role
Key responsibilities & impact- Building rapport and trust with private banking customers
- Providing seamless and positive customer experiences
- Completing processes accurately and reviewing customer needs
- Dealing with customer queries and updating information
Requirements
What you’ll need- Experience of delivering outstanding customer service
- Strong planning and organisational skills
- Good numerical and problem-solving skills
- Awareness of data protection, money laundering and FCA regulations
- Good knowledge of Microsoft Office, especially Microsoft Excel.
Benefits
Comp & perks- Comprehensive structured training programme
- Ongoing coaching and support
- Contribution to help you save for retirement
- Flexible reward programme from NatWest Group Benefits.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Building RapportTrust Building