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Customer Service, Premier Banking Officer
NatWest GroupJoin the Premier Banking team at NatWest supporting customer inquiries for investment products. Provide exceptional service and build trusted relationships with customers.
About the role
Key responsibilities & impact- Support customers over the phone with investment servicing needs
- Assist with complex investment-related queries
- Build trusted relationships with customers
- Maintain accurate customer records
- Resolve queries efficiently
Requirements
What you’ll need- Experience in customer service
- Strong customer-first focus
- Enthusiasm for learning investment products
- Excellent communication skills
- Ability to work under pressure
- Strong planning and organizational abilities
- Proactive approach to work
Benefits
Comp & perks- Retirement savings contribution
- Protection benefits
- Healthcare benefits
- Flexible benefits program
- 33 days holiday entitlement (pro rata for hours worked)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Enthusiasm for Learning Investment ProductsAbility to Work Under Pressure