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Customer Service and Operations Analyst – Anti-Money Laundering
NatWest GroupCustomer Service & Operations Analyst working with AML activities, investigating queries and supporting business processes. Collaborate with a supportive team to deliver successful outcomes in a six-month role.
About the role
Key responsibilities & impact- Investigating queries and supporting business processes
- Responding to customer queries and processing, authorising, and investigating transactions
- Supporting process training and knowledge sharing within the team
- Accurately investigating queries and escalating where needed
- Improving customer service, processes, and procedures
Requirements
What you’ll need- Knowledge and experience of working with AML processes and procedures
- Awareness of up to date trends, policies and regulations
- Ability to work accurately, to deadlines and with high levels of attention to detail
- Understanding of the financial services industry
- Knowledge of products, processes and banking systems
Benefits
Comp & perks- Great career development opportunities
- Relevant training programmes
- Supportive and collaborative team environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AML processesbanking systems
Soft Skills
attention to detailability to meet deadlinescustomer serviceprocess trainingknowledge sharing