Product Owner – SEPA, FX, IP

NatWest Group

Product Owner for digital channels, overseeing the customer journey in SEPA, FX & IP. Driving digital development priorities and enhancing user experience with a hybrid work model.

Posted 6/3/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the digital journey, driving performance management, service proposition, and customer experience
Set the vision for digital features for a world-class digital experience
Take ownership of the digital roadmap and backlog prioritization
Work with stakeholders and monitor digital customer experience KPIs
Ensure continuous improvements in financial spend within budgets
Identify and manage conduct risk to deliver key customer outcomes

Requirements

What you’ll need

Strong knowledge of SEPA, Transactional Foreign Exchange (FX) & International Payments (IP)
Experience working in a Scrum or Agile team
Ability to innovate and collaborate with customers and colleagues
Successful track record of digital delivery and operations
Digital channel management and human centred design experience
Good understanding of the SEPA, FX and IP customer journey
Understanding of the needs of business customers
Passion for customer centric design
Familiarity with digital product management techniques, such as Lean start-up

Benefits

Comp & perks

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Hard Skills & Tools

SEPATransactional Foreign Exchange (FX)International Payments (IP)AgileScrumdigital deliverydigital channel managementhuman centred designdigital product managementLean start-up

Soft Skills

innovationcollaborationcustomer centric designstakeholder managementperformance managementcontinuous improvementrisk management