Customer Due Diligence Analyst – Exits

NatWest Group

Customer Due Diligence Analyst working within the Customer Due Diligence function. Ensures regulatory obligations are met while supporting Mettle’s banking-as-a-service processes.

Posted 5/1/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conducting robust in-life CDD and exit reviews, ensuring our customers align with Mettle’s risk appetite and making fair off-boarding decisions
Efficiently managing company dissolutions and liquidation tasks
Communicating clearly and concisely with our customers, always embodying the distinctive Mettle tone of voice
Operating diligently within NatWest Group policies and Mettle’s established processes
Identifying and mitigating financial crime and reputational risks, escalating effectively when needed
Constantly seeking opportunities to enhance our processes for greater effectiveness and efficiency
Responding to requests for information related to PEP (Politically Exposed Persons) & Sanctions name screening
Handling Law Enforcement requests, such as Production Orders, with precision and adherence to policy

Requirements

What you’ll need

Previous experience in customer due diligence, economic crime prevention, or similar fields (e.g. AML, PEPs/Sanctions, KYC/KYB)
Strong communication skills and a focus on positive customer outcomes are essential
A curious and analytical mind, adept at applying a risk-based approach to efficiently manage high volumes of work
Proven ability to thrive in a fast-paced environment, handling multiple priorities with precision and calm
Excellent communication skills, both written and verbal, with a strong command of English
Sharp critical thinking, sound decision-making, and exceptional time management
Meticulous attention to detail and a proactive, self-starting approach to your work and record-keeping

Benefits

Comp & perks

Investment in your career development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer due diligenceeconomic crime preventionAMLPEPssanctionsKYCKYBrisk-based approachrecord-keeping

Soft Skills

communication skillsanalytical mindtime managementcritical thinkingdecision-makingattention to detailproactive approachability to thrive in fast-paced environmenthandling multiple prioritiescustomer focus