NATURTREU

Partner Success Manager – Health Network

NATURTREU

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Support therapists and health experts across the entire partner lifecycle and build long-term, trust-based relationships
  • Coordinate onboarding of new partners and handle inquiries professionally via email, phone and ticketing system
  • Own the end-to-end processing of partner orders in close collaboration with Logistics and E‑Commerce
  • Optimize recurring processes such as order workflows and onboarding journeys to shorten lead times and reduce error rates
  • Maintain partner and interaction data accurately in the CRM and track relevant KPIs such as activation rate and partner satisfaction
  • Coordinate interfaces between field sales, Marketing, Logistics and E‑Commerce for consistent and timely solutions
  • Create and update partner materials together with the Marketing team (e.g., info sets, product updates)
  • Support the strategic expansion of the expert network through structured communication and be occasionally willing to travel for partner meetings or events

Requirements

  • Completed commercial training or a degree in healthcare, nutritional sciences, or a comparable field, plus at least 2 years of experience in inside sales, Customer Success, or B2B customer service
  • Strong command of CRM systems (e.g., Salesforce, Zoho) and ticket/helpdesk tools (e.g., Zendesk, Freshdesk)
  • Structured working style with significant experience working remotely
  • Excellent communication skills, a service-oriented attitude and solution-focused thinking — even under a high tempo and with multiple simultaneous requests
  • Understanding of order and fulfillment processes in E‑Commerce/B2B (e.g., delivery status, returns, integrations) and active participation in shaping these processes
  • Ideally training as a naturopath (Heilpraktiker), subject-matter knowledge of micronutrients and supplements, or experience working with expert networks
Benefits
  • No benefits information available
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsorder fulfillment processesB2B customer serviceinside salescustomer successmicronutrientssupplementsE-Commerce
Soft Skills
communication skillsservice-oriented attitudesolution-focused thinkingstructured working stylerelationship buildingprofessional inquiry handling
Certifications
naturopath trainingcommercial training