Technical Delivery, Account Manager

Natterbox

Technical Delivery & Account Manager implementing Salesforce-integrated contact-centre solutions for Natterbox. Managing post-implementation technical health, optimisation, escalations, and account expansion for Australian clients.

Posted 8/14/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and delivering technical implementations of contact centre solutions, particularly with Salesforce. Proficient in conducting discovery workshops, configuring call flows, and supporting user acceptance testing while maintaining strong communication and problem-solving skills.

Highest-signal resume keywords

Salesforce AdministrationContact Centre ImplementationsUser Acceptance Testing (UAT)Customer Relationship ManagementTechnical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ImplementationsCall Flow ConfigurationCTI IntegrationsCustom ReportingBusiness Process MappingSystem OptimisationPlatform AuditsDiscovery WorkshopsProject ManagementTelecommunications

Soft Skills

Active ListeningEmotional IntelligenceOrganisational SkillsTime ManagementInterpersonal Communication

Industry Keywords

Customer-Facing RoleStakeholder ManagementRemote WorkTechnical SupportGrowth Opportunities

About the role

Key responsibilities & impact

Onboard new customers
Lead end-to-end technical implementations of Natterbox contact centre solutions integrated with Salesforce
Conduct discovery workshops to gather technical requirements, map business processes, and design architecture
Configure call flows, routing, CTI integrations, and custom reporting
Manage User Acceptance Testing (UAT), training, and go-live deployment support
Act as the primary technical point of contact for assigned key accounts post-implementation
Conduct regular technical health checks, platform audits, and system optimisation reviews
Partner with Account Managers to identify growth opportunities and assist with technical expansions
Serve as an escalation bridge between clients, Tier 2 support, and engineering teams to resolve critical technical issues

Requirements

What you’ll need

Proven experience in a customer-facing role managing client relationships and delivering technical or professional services to external stakeholders
Currently living in Australia and holding the full legal right to work in Australia on a permanent, full-time basis; sponsorship is not available
Hands-on technical experience in telecommunications or contact centre implementations, Salesforce administration, or Salesforce development
Experience supporting multiple stakeholders and concurrent projects
Ability to navigate ambiguity and extract clear signals and action items from unstructured conversations
Customer-oriented with excellent active listening skills
High degree of self-awareness and emotional intelligence to manage competing priorities and maintain composure under pressure
Strong critical thinking and developed problem-solving abilities
Excellent organisational and time-management skills
Exceptional interpersonal and professional communication skills
Demonstrated ability to thrive in a remote-first work environment with strong self-regulation and proactive communication habits

Benefits

Comp & perks

Flexible schedule
Opportunity to work at the forefront of cloud communications
Healthy work-life balance
Remote-first work environment