Solutions Engineer

Natterbox

As a Solutions Engineer, demonstrate Natterbox's AI products and provide valuable customer solutions. Build strong relationships and collaborate with stakeholders throughout the sales cycle.

Posted 8/3/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrated expertise in delivering complex product demonstrations and designing tailored solutions within the Salesforce ecosystem, leveraging AI tools and conversational AI to enhance customer engagement and value realization.

Highest-signal resume keywords

Complex Product DemonstrationsSalesforce Ecosystem ExperienceAI Tools UtilizationConversational AI ExposureTelephony Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DemonstrationSolution DesignTechnical Product PositioningTender CompletionRFI/RFP Experience

Soft Skills

Relationship BuildingStakeholder EngagementFeedback ManagementCollaboration

Tools & Technologies

SalesforceAI ToolsVoice AI AgentsLLM Assistants

Certifications & Qualifications

Salesforce Certification

Industry Keywords

Conversational AIVoice AITelephony SystemsScope of Work (SoW)

About the role

Key responsibilities & impact

Build strong relationships with stakeholders to grow confidence and trust within a sales cycle
Deliver best-in-class, personalised demonstrations showcasing the full product offering, including our Voice AI Agents, and the value they bring
Work collaboratively with Salesforce and other partners to design detailed solutions to customer problems
Comfortably challenge prospects with best practices and industry knowledge to build trust and be regarded as an expert
Professionally document the solution agreed in a formal SoW (Scope of Work)
When required, run POCs (Proof of Concepts) and deliver the Natterbox solution to a customer in a controlled way, leading to value realisation and purchase
Champion new product releases, especially AI features, and provide expert knowledge to internal teams
Use AI tools (for example LLM assistants, prompt-based workflows, and internal AI agents) to speed up your own solution design, documentation, and demo-building, and share what you learn with the wider team
Stay close to developments in AI and conversational AI more broadly, and bring genuinely new ideas back into how we sell and demo the platform, not just how the vendor market is trending
Work with the wider Solution Engineering team to suggest, discuss and execute initiatives and new ways of working, particularly where AI can remove manual effort or scale what a small team can deliver
Work with both potential and existing customers to design exciting solutions that deliver the most value from our product for them
Able to manage feedback from both existing and potential customers and relay that information back to relevant departments within the organisation

Requirements

What you’ll need

2+ years of experience in a role where you've provided complex product demonstrations
Experience working within the Salesforce ecosystem; certifications preferred
Experience supporting the sale and positioning of technical products and services
Experience completing tenders / RFIs / RFPs
Experience with telephony systems and an understanding of industry terminology if preferred
Experience using AI tools day-to-day (for research, writing, coding, or workflow automation) is highly desirable
Exposure to conversational AI, voice AI, or LLM-based products (as a builder, seller, or power user) is a strong plus

Benefits

Comp & perks

Competitive base salary
Performance related bonus
Health insurance, 401(K)
25 days holiday increasing to 30 days after 2 years