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Tech Stack
Tools & technologiesAWSAzureCloudVoIP
About the role
Key responsibilities & impact- Drive Architectural Strategy: Own the roadmap for our multi-tenant SaaS platform, ensuring it supports our global expansion and high-performance requirements.
- Lead the AI Revolution: Architect and embed AI/ML capabilities across the Natterbox platform, translating emerging technologies into production-ready features.
- Engineering Mentorship: Champion a culture of excellence by leading design reviews, establishing documentation standards, and coaching engineers to become future technical leaders.
- Governance & Risk Management: Proactively identify "institutional knowledge" risks and ensure our systems are documented, observable, and resilient.
- Cross-Functional Collaboration: Partner with the Head of Engineering and Product leadership to align technical decisions with our long-term product vision.
Requirements
What you’ll need- SaaS Architecture: 8+ years of software engineering experience with a proven track record of designing and evolving complex, multi-tenant SaaS platforms at scale.
- Cloud Expertise: Deep, hands-on experience with AWS cloud architecture (preferred) or Azure, specifically across multiple regions.
- Technical Leadership: Demonstrated ability to lead, mentor, and influence engineering teams without necessarily having direct line management authority.
- Ecosystem Integration: Experience integrating complex SaaS platforms with Salesforce or equivalent CRM platforms at an architectural level.
- Pragmatic Problem Solving: A track record of reducing technical debt and institutional knowledge risk while balancing short-term delivery needs with long-term platform health.
- Communication: Exceptional ability to translate complex architectural concepts for both technical teams and non-technical business stakeholders.
- AI/ML Experience: Experience architecting or evolving AI-enabled products or integrating ML frameworks into a global production environment. (Highly Desirable)
- Telecoms Knowledge: Familiarity with real-time communications systems, telephony infrastructure, or VoIP. (Other Desirable Experience)
- Frameworks: Knowledge of architectural frameworks such as TOGAF, C4, or similar models. (Other Desirable Experience)
- Governance Setup: Experience establishing principal engineer or architecture governance functions within a growing organisation. (Other Desirable Experience)
- AI Roadmap Leadership: Experience architecting or evolving AI-enabled products and a clear understanding of how to embed AI models and pipelines into a broader SaaS system. (AI & Emerging Technology Highly Desirable)
- Frameworks & Tools: Experience evaluating and selecting AI/ML frameworks, tools, and infrastructure patterns appropriate for a global, multi-tenant environment. (AI & Emerging Technology Highly Desirable)
- AI Engineering Standards: A track record of embedding good AI engineering practices, ensuring systems are designed for reliability, observability, and responsible use. (AI & Emerging Technology Highly Desirable)
Benefits
Comp & perks- Remote Working (UK, only)
- 25 days holiday increasing to 30 days. (after 2 year service)
- A range of employee perks from Perkbox
- EAP via Perkbox
- After a successful probationary period, you will also receive
- Private health insurance (currently with Vitality)
- Share options
- Note some of our benefits are non contractual and are provided at Natterbox’s discretion.
ATS Keywords
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Hard Skills & Tools
SaaS ArchitectureAWSAzureAI/MLSalesforcePragmatic Problem SolvingArchitectural FrameworksAI Engineering StandardsGovernance SetupEcosystem Integration
Soft Skills
Technical LeadershipCommunicationMentorshipCross-Functional CollaborationProblem Solving