Retention Specialist

Native Pest Management

Retention Specialist within Native Pest Management handling customer complaints and improving retention rates in their pest control services. Seeking motivated candidates to enhance customer relationships.

Posted 5/9/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $72,000 per yearWebsite

About the role

Key responsibilities & impact

Handle customer complaints and concerns regarding our services
Work with customers to find solutions to their issues by using problem-solving skills to identify and address the root causes of customer complaints
Collaborate with other departments to resolve customer issues and improve the overall customer experience
Monitor customer accounts to identify potential issues that could lead to service cancellations
Develop and implement strategies to improve customer retention rates
Maintain accurate records of customer interactions and issue resolutions
Displaying effective communication via multiple platforms directly with the customer
Pro-actively reach out to clients to identify and address any concerns early in their customer experience with our company
Assist in identifying trends in cancellation data

Requirements

What you’ll need

High school diploma or equivalent
At least 2 years of experience in a retention-focused role is required
Experience in a call center or similar environment strongly preferred
Strong communication and interpersonal skills
Must be able to type at a minimum of 40 words per minute
Ability to work independently and as part of a team
Excellent problem-solving skills
Ability to handle difficult situations with professionalism and tact
Proficient in Google Workspace and customer relationship management (CRM) software

Benefits

Comp & perks

Health, Dental, Vision and Life Insurance
Employee Assistance Program (EAP)
401k with up to 4% company matching
2 weeks of paid time off in your first year, 6 paid holidays, and 1 paid floating holiday
Competitive pay structure including bonus/commission opportunities
Paid training program and company-paid licensure
Employee Discounts
Employee Referral Bonus ($2,000)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer retentionproblem-solvingdata analysistyping (40 words per minute)

Soft Skills

communicationinterpersonal skillsteamworkprofessionalismtact

Certifications

high school diploma or equivalent