VP, Membership – Community
NationSwell
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $160,000 per year
Job Level
Lead
About the role
- Own UR, NRR and Growth Goals – Hold ultimate accountability for Unit Renewal and Net Revenue Retention across a portfolio of high-value members. Drive organic growth through expanded engagement, cross-sell and upsell opportunities, and executive referrals, with a clear point of view on commercial prioritization and account potential.
- Oversee Strategic Account Servicing - Serve as the primary strategic owner for each account, developing tailored servicing strategies that align NationSwell’s offerings to members’ evolving business, impact, and leadership priorities. Bring structured thinking and sound judgment to identify opportunities, anticipate risks, and guide members toward high-value engagement across membership, Studio, and programming offerings.
- Coach and Mentor Member Success partners - Coach and mentor Member Success partners, modeling best-in-class enterprise servicing behaviors, executive presence, and commercial discipline. Establish high standards for account planning, renewal strategy, documentation, and member communication.
- Shape Responsive Programming - Partner closely with the Executive Team and cross-functional leaders to inform and refine programming, ensuring experiences are relevant, rigorous, and responsive to member priorities. Translate member insight into actionable input for product, programming, and Studio work.
- Facilitate Member Events – Confidently facilitate in-person and virtual convenings with senior leaders. Bring presence, warmth, and discernment to create trusted spaces for dialogue, insight-sharing, and peer connection.
- Build Community – Actively foster peer-to-peer connection and collaboration across the NationSwell community, helping members build meaningful relationships that extend beyond individual events or programs.
Requirements
- 10+ years of experience in enterprise account management, customer success, strategic partnerships, or consulting roles, with direct ownership of renewals and ownership or generation of expansion for a portfolio of complex accounts.
- Proven ability to operate as a trusted advisor to C-suite and senior executives, bringing sound judgment, discretion, and strategic insight.
- Highly developed executive presence. Comfortable navigating ambiguity, influencing without authority, and engaging senior leaders with confidence and credibility.
- Strong facilitation and convening skills, with the ability to read dynamics, elevate dialogue, and create inclusive, high-quality experiences.
- Experience building, refining, and/or executing servicing motions, tools, or playbooks. Brings a point of view on what best-in-class servicing looks like.
- Confident and proven people management skills, ideally within account servicing teams.
- Commercially minded and metrics-driven, with comfort operating against revenue goals and using data to inform decisions.
- Collaborative leadership style: works seamlessly with cross-functional partners (Member Success, Studio, Growth) to deliver one unified experience.
- High-motor, entrepreneurial orientation, and comfort operating with cross-functional partners (Member Success, Studio, Business Development) in a fast-growing, evolving organization.
- Facility with Salesforce or other CRM, preferred; must be skilled at learning new systems and maintaining tight documentation.
- Experience working with corporate social impact/CSR, philanthropic, or mission-driven organizations strongly preferred.
Benefits
- Health and Wellness: Health, dental, and vision insurance, HSA, FSA, and free memberships to OneMedical, Peloton App One, and Talkspace
- Work-Life Balance: Flexible paid time off and adaptable schedules to encourage your work-life balance
- Giving Back: Paid time off for employees to volunteer for causes that matter to them and internal moments to celebrate it
- Support for Caregivers: Dependent Care FSAs and 16 weeks paid parental leave to support caregivers in the workplace
- Your Savings: Employees are offered a 401k account, and we match a portion of each contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise account managementcustomer successstrategic partnershipsconsultingservicing motionsmetrics-driven decision makingdata analysis
Soft skills
executive presenceinfluencing without authorityfacilitation skillspeople managementcollaborative leadershipstrategic insighthigh-quality experience creationcoaching and mentoringstructured thinkingcommercial discipline